What are the responsibilities and job description for the Desktop Support Analyst position at fgf brands?
Job Description
Overview
To become the world’s greatest baker, we need the world’s greatest team members
The EU SUPPORT ANALYST is be part of EUC team , and will be providing consultative and support services to users and other IT support groups. Leveraging best practices, tested technologies and experience, the End User support Analyst ensures highly available, efficient and secure access devices. This is a key role in supporting our employee population and ensuring that our employees and our broader internal networks are empowered to effectively drive our key initiatives forward.
What FGF Offers:
- FGF believes in Home Grown Talent, accelerated career growth with leadership training, unleashing your potential
- Competitive Compensation, Health & Welfare Benefits including Vision & Dental and flexible options at competitive premiums
- 401k matching program
- Discount program - Restaurants, gyms, shopping, etc.
- Tuition reimbursement
Responsibilities
- Provide Weston Foods users with various IT support issues/resolutions
- Install, configure and upgrade: Personal computers (desktops, laptops and tablets), thin clients and related peripherals (Operating systems including Windows 8,10, IOS)
- MS Office suit- 2016, O365, One Drive
- Provide support and answers to queries on-site, via Skype/Teams or remotely
- Assist with different tasks related to hardware and software setup for new hires and existing employees
- Perform backup and recovery duties
- Troubleshoot hardware and software related problems for end users
- Device lifecycle and upgrade
- Proving support for hand held devices used by Independent Drivers in the field
- Responsible for maintain own queue , updating and resolving tickets, , meeting or exceeding the team committed SLAs,
- On-call rotation may be required
- Perform other duties as assigned
Requirements
- Successful completion of Post Secondary Diploma in Computer Science or Information Systems or recognized equivalent
- Demonstrated knowledge of Windows 7, 8 and 10 , O365, Skype for business, installation, configuration and maintenance and other major applications
- Demonstrated knowledge of personal computer hardware installation and configuration
- Demonstrated knowledge of thin clients hardware installation and configuration
- Demonstrated knowledge of smart phone hardware and configuration
- Demonstrated knowledge of MS Office applications (Word & Excel)
- Demonstrated knowledge of Microsoft cloud (O365, OneDrive Microsoft Azure/Skype for Business)
- Ethernet network topology experience and TCP/IP proficiency an asset
- In depth understanding of Active Directory Infrastructure
- Working knowledge: SCCM application packaging , device imaging and patching,
- Microsoft Certification (MCP, MCSA,) is an asset
What is the recipe for a great career at FGF?
Working at FGF Brands, there is never a dull moment! FGF is a leading North American bakery company with facilities across the USA and Canada with a specialized focus across all key bakery categories, including naan, muffins, croissants, donuts, cakes, artisan breads and flatbreads.
As an innovative company that is continually growing there is always challenging yet rewarding work to be a part of. We have an entrepreneurial spirit that encourages all our Team Members to use their own creativity and out-of-the-box thinking to come up with solutions and new ideas.
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