What are the responsibilities and job description for the IT Support - Austin position at FGM Architects?
FGMA is an employee-owned professional service firm with an emphasis on service. Our projects respond to the goals of our clients, the context of their sites, the environment that sustains them and the communities they serve. Established in 1945, FGM Architects serves PK-12 Education, Higher Education, Municipal, Public Safety and Recreation, Federal and Corporate clients from our offices in Illinois, Missouri, Wisconsin, Texas and Virginia.
We build communities and are dedicated to our internal community. Joining the FGM Architect team isn’t just taking a job, it’s joining a community where we learn and grow together. We teach, inspire, and serve one another every day. FGM Architects offers competitive compensation, generous benefits and paid time off, and a flexible work schedule that includes a hybrid work environment.
We are looking for an entry level IT Support person to join our team. This individual will provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software for the Austin Region.
Responsibilities:
- Identifies, investigates, and resolves users’ problems with computer software and hardware
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
- Consults with users to determine steps and procedures taken to identify and resolve the problem
- Applies knowledge of computer software, hardware, and procedures to solve problems
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Collaborates with other staff to research and resolve problems
- Arranges service by software or hardware vendors to repair or replace defective products
- Prepares for new employee by setting up hardware and system access
- Manages the process for terminated employees
- Maintains knowledge of technology innovations and trends
- Performs other related duties as assigned
- Evening, weekend, and holiday hours may be required
Skills and Abilities:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical employees and customers
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite
- Proficient with or the ability to quickly learn an array of computer hardware and software
Education and Experience:
- Associate degree in Information Technology or related field of study preferred
- Experience in lieu of degree in applicable, relatable field may be considered
Physical Requirements
The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.
- Prolonged periods sitting at a desk and working on a computer.
- Use hands to handle, control, or feel objects, tools, or controls.
- See details of objects that are less than a few feet away.
- Understand the speech of another person.
- Speak clearly so listeners can understand.
- Use fingers to grasp, move, or assemble very small objects.
- Bend, stretch, twist, or reach out.
- Must be able to lift up to 50 pounds at times.
FGM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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