Dispatcher

Primary Duties & Responsibilities

Assist in the management of the day-to-day operations of contracted drivers, which includes but is not limited to maintaining Motor Carrier schedules, and maintaining positive working relationships with Motor Carriers.

• Manage the dispatch of Motor Carriers and resolve issues and opportunities throughout the day.
• Monitor Motor Carriers deliveries daily.
• Schedule and confirm all customers for delivery.
• Assist Manager in identifying problem areas and offering substantive solutions to improve operational efficiencies.
• Adhere to and enforce all operational procedures and policies.
• Other job duties and responsibilities as assigned.
• Must be willing to work a flexible schedule and be available for overtime as needed
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Effectively manage a large number of incoming calls
• Handle and resolve customer issues
• Respond promptly to customer inquiries

Responsibilities for Scheduler

• Speak with customers over the phone in order to schedule, remind and follow up on appointments
• email or mail reminders to customers or clients when appropriate
• Add, cancel or make changes to appointments in the organization's schedule
• Perform patient intake, including the completion and filing of all necessary records
• Resolve appointment conflicts for staff and customers or clients
• Schedule staff coverage in order to ensure the company's best operations standards
• Produce and process schedules and reports as they are requested by administrative staff, customers, or clients
• schedule the manufacturing production or transfer (i.e. trucking) of products

Qualifications for Scheduler

• A college degree in the organization's industry, administration or a related field is beneficial
• General math skills and experience working with data
• Computer competency for data entry and the production of reports and schedules
• Excellent communication skills in customer service and experience working as a company team member
• Ability to fulfill the company's standards and values when performing scheduling tasks
• Display kindness and be open to providing scheduling accommodations to customers, clients, or staff
• Have an eye for detail and organization
• Ability to perform more than one task at a time and solve problems quickly
• Schedule project timelines in order to predict the finish date for larger projects

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Construction: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person