What are the responsibilities and job description for the Customer Service Representative/Call Center position at FH Cann & Associates Inc.?
This role is for a Federal Contract, you will be required to obtain a Federal public trust clearance. Once hired, for this process you will submit an application that includes personal and employment history, complete a fingerprinting process, and undergo an extensive background investigation.
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer client inquiries and resolve issues in a timely and professional manner
- Answer inbound calls and make outbound calls answering general questions and/or updating account information.
-Answer inbound chat communications serving as "Live Chat" assistance on website.
- Follow company policies and procedures for all interactions
- Provide feedback to management regarding concerns and trends
Requirements:
- Previous experience in customer service or call center is a plus
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to think on your feet
- Detail-oriented with the ability to accurately enter data into systems
Job Types: Full-time, Contract
Pay: $17.20 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Morning shift
- Rotating shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- Remote
Application Question(s):
- Are you available to work a fulltime schedule between the hours of 8am -10 pm EST?
- Do you have high-speed home internet service with required minimum 25 MBPS upload/download? Yes or No?
- You will start the security clearance process on day 1 of orientation. You must complete the eApp and submit all required docs immediately, to have your security clearance prior to the training start date. This process can take up to 6 weeks to clear.
- Do you live in or within 50 miles of the listed city? (this is required) Must be able to travel to a central location, on a predetermined date to complete security clearance for employment. Yes or no?
- If you live within 50 miles of Exeter, NH you will be required to work in-office. If you live more than 50 miles from Exeter, NH it will be a remote position. (MA, NH, CT)
Education:
- High school or equivalent (Required)
Experience:
- Live chat: 1 year (Preferred)
- Microsoft Office: 1 year (Required)
- Call center: 1 year (Required)
- Customer support: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: Remote
Salary : $17
