What are the responsibilities and job description for the Call Center Representative position at Fieldprint?
About Us
Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.
Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.
Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Description
Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.
This is an on-site position located in Warminster, PA. The hours available are Monday through Friday 8am-4pm or 12pm-8pm. This position pays $17.20hr.
Responsibilities
- Receive incoming calls regarding fingerprinting requests
- Determine locations via phone/computer for fingerprint collection
- Follow up with fingerprinting site vendors to obtain all related documentation
- Prepare and send welcome packets to new clients
- Process fingerprints and channel to the appropriate agency
- Monitor and maintain call center telephone line
Required Skills
- Bilingual in Spanish preferred
- Excellent phone, computer, and administrative skills
- Excellent customer service skills
- Professional and positive attitude
- Ability to work in a fast paced environment
- Proficiency in Microsoft Office suite, including Word and Excel
- Must be willing and able to travel
Education
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits
Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- Employee referral bonus program
Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran
Salary : $17