Account Manager

Filter Services, Inc believes that by helping maintain our customer's filtration systems, we help them protect their most valuable assets: their people, their equipment, and their products. Our filter change-out services provide optimal air quality and return precious time back to our customers that allows them to focus on other important tasks within their facilities.

Filter Services Inc., (FSI) is a leading Master Distributor of filtration-related products, catering to diverse industries. FSI changes over 2200 filters daily at more than 4000 accounts, serving large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings. FSI prides itself on a distinctive market position, prioritizing individuals with outstanding communication skills and valuing personal growth for superior performance. FSI is rapidly growing and expanded into the Minneapolis, Indianapolis and St. Louis metro areas under the subsidiary, Mission Filtration.

Top performers at FSI-Mission demonstrate integrity, teamwork, a passion for a remarkable customer experience, and an unwavering commitment to continuous improvement.

We offer the following:

• Dynamic Team Environment: Engage and grow in a vibrant and collaborative team setting that encourages continuous learning and development.
• Work-Life Balance and Family Orientation: Be part of a company that highly values work-life balance and nurtures a family-oriented culture, promoting a fulfilling professional and personal life.
• Cell Phone Expense Reimbursement: Receive reimbursement for cell phone expenses, ensuring seamless communication and connection with our valued customers.
• Comprehensive Benefits Package: Access a comprehensive benefits package encompassing medical, dental, disability and life insurance coverage, prioritizing your health and security.
• Secure Financial Future: Participate in our safe harbor 401k retirement plan, an opportunity to save for the future and build financial stability.

SUMMARY

Our Account Manager position is based in our Des Plaines headquarters and are the primary

contact for existing customers. Account Managers work closely with Territory Sales Managers

(outside sales) and Sr. Account Managers to maximize customer growth through strategic and personal

customer experiences. Account Managers are the heartbeat of FSI handling 500 plus

customer relationships and up to $2,200,000 in revenue. This position will be responsible for driving

customer orders, upselling and working with the sales team to achieve revenue goals.

RESPONSIBILITIES

? Serve as the main point of contact in all matters related to client concerns and needs

? Build and strengthen client relationships to achieve long-term partnerships

? Maintain and grow existing customer revenue

? Receive purchase orders on time.

? Support outside sales in customer acquisition and Sales Funnel.

? Regularly follow up on quotes and maintain high customer touch frequency.

? Upsell and provide alternate quotes or solutions.

? Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

? Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

QUALIFICATIONS

? 2 or 4-year degree preferred in related field or relevant work experience

? 1-2 Years of Customer Service and/or dispatch experience

? Knowledge of customer service principles and practices.

? Proficiency with common customer success and customer relationship management software, such as Salesforce or NetSuite

? Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, etc.

? Excellent communication skills (verbal and written).

? Initiative, stress tolerance, and a strong will to succeed.

? Ability to Multitask and excellent organizational skills.

Compensation details: 60000-70000 Yearly Salary