Sr. Product Manager - Mobile Apps

Come work for us! We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a JD Finish Line store. Our employees are key to our success. The JD Sports North America Application Solutions Group powers the expansion of JD's digital retail operations through building and delivering industry-leading connected customer and associate experiences across surfaces including web, mobile app and in-store digital. We support and encourage everyone on our team to take an active role in driving innovation in technology behind the products and experiences we build and are looking for candidates with a clear bias-to-action that bring an experienced, solution-oriented perspective to our team. The Senior Product Manager, Mobile Apps leads the mobile app squad to build compelling products and features that reduce friction and drive innovation within our iOS and Android eCommerce experiences. They are regarded as an expert in mobile app user experience and work with their stakeholder group to define a strategy, build a roadmap and guide delivery of our app releases. The Senior Product Manager, Mobile Apps also stays up-to-date with changes in technologies, tech policy and customer behavior to optimize our approach and maximize product outcomes. This individual will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following duties: Responsibilities Leverage behavioral data, customer feedback and business input to develop, prioritize and communicate strategy and roadmap for iOS and Android mobile apps Guide product decisions as an expert in customer experience field through knowledge of industry trends and best practices Create and maintain cross-functional relationships with departments across the company, including Research & Design, Digital Delivery, Customer Care, Store Operations, Marketing, and Merchandising, to understand needs and rally organizational support for initiatives Lead the mobile app squad to regularly discover, scope, build, and release new experiences Maintain a balanced product strategy that incorporates development of new initiatives and maintenance and improvement of existing initiatives Determine optimal approach to managing project dependencies and roadblocks and work cross-functionally with other departments to mitigate risks Define and communicate scope, set clear goals and success metrics for products, and communicate results throughout the product life cycle Maintain ongoing review of metrics pertaining to owned vertical(s), including periodic audits to uncover opportunities for optimization. Perform competitive analysis within and outside of the industry, introducing best practices and driving process changes where needed Champion and maintain relationships with vendor partners where applicable, ensuring smooth integration and regular performance review Additional duties and projects as required. Experience and Skills 4 - 6 years’ previous experience overseeing the development, implementation, and performance of digital products required, preferably in customer-facing mobile applications Clear sense of ownership and accountability for the success of the team, with a willingness to go deep into the details to solve problems when necessary Strong bias for action to work through uncertainty and ambiguity, to understand problems and solutions at a sufficient level to provide clear requirements and direction, to learn new systems or tools, and to foster a collaborative cross-functional environment where positive outcomes are achieved Ability to strategically break down customer problems or stakeholder requests into an actionable plan and to align stakeholders and teams behind a common objective and success criteria Excellent communication, providing timely updates with relevant information to key stakeholders on an ongoing basis Required Education and/or Experience Demonstrated success in a startup or change-management environment. Background in project or product management, including the use and optimization of product management tools such as Jira (or related project tracking applications). Demonstrated success managing project budgets, timelines and resources. Experience working within an Agile development environment. Bachelor's Degree in business or computer related field from a four-year college or university, or equivalent combination of education and experience. Required Computer and/or Technical Skills Should have fluent knowledge and abilities with G Suite toolset or Microsoft equivalents. Strong appreciation for Cloud based (and SaaS) applications. Business level understanding of Web technologies such as HTML, JavaScript, and XML, SOAP/REST/WEB services. Previous work in QA & UAT of digital applications. Core Competencies Communication Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, vendors, employees, and the general public. Provide executive-level summaries of project status for presentation at monthly project Steering Committees. Decision Making and Problem Solving Skills Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists. Ability to interpret and utilize a variety of instructions furnished in written, oral, diagram, or schedule form. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sit for more than 6 hours per shift Use hands to finger, handle and feel Reach with hands and arms Talk and/or hear Stand for up to 4 hours at a time periodically Walk or move from one location to another Occasionally may need to climb, balance, stoop, kneel, or crouch Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally Punctuality and regular attendance consistent with the company’s policies are required for the position. 10% travel needed. Average workweek is 40-50 hours, which can vary depending on business need. The work environment for this position is a moderately noisy office setting. The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy. #LI-DNI Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy. EEOC Statement: The Finish Line, Inc. is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws. Need accessibility assistance to apply? Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.) We are Finish Line, Inc., a premium retailer of the latest shoes, apparel, and accessories. Headquartered in Indianapolis, with a digital office in Boulder, there are about 970 Finish Line locations primarily in U.S. malls and shops inside Macy’s department stores. We employ more than 14,000 store associates who are experts in style, and passionate about everything sneaker culture.