Account Manager I

Job Description: POSITION SUMMARY: Responsible for targeting, soliciting and securing new business, servicing, maintaining and growing existing accounts, learning and understanding product lines and preparing/creating sales related documentation. Successfully supports business development activities by providing exceptional service to customers through superior inventory management and account support. ESSENTIAL FUNCTIONS: 1. Manages customer inventory through: a. Setting up inventory management systems to promote efficiencies. b. Establishing appropriate stocking levels . c. Making recommendations on consignment usage levels. 2. Supports activities to contribute to and elevate customer service and experience: a. Responsible for the maintenance of company assets including but not limited to mixing machine, computer, equipment and color documentation. i. Responsible for the timely installation of color documentation updates for the customer. b. Assist with installation or remodel of paint rooms c. Delivers exceptional service to a diverse set of customer types by understanding and proactively responding to their needs. d. Contacts appropriate team members for the customer as technical issues arise. e. Coordination of month-end sales and inventory push reports as required by customer. 3. Contributes to growth and success of the team: a. Participates in and strengthens teamwork with FinishMaster branch personnel, customers, vendors and sales team members. b. Contributes information to market strategy by monitoring competitive activities. c. Plans efficient routes, optimizing, safety, mileage, traffic, local road conditions, weather and customer requirements. d. Assists in demonstrations with Tech Rep for new product lines. e. Assists in implementation and maintenance of Health and Safety procedures. f. Assists and supports, Account Manager, and Tech Rep as needed. g. Assists and supports new deal growth through opportunity generation and development. 4. Targets, solicits and secures new business. a. Gains and maintains knowledge of market and actively competes/works to increase market share. b. Develops target accounts and plans/achieves goals. c. Develops strong relationships with key decision makers. 5. Maintains and grows Accounts. a. Delivers exceptional service to a diverse set of customer types by understanding and proactively responding to their needs. b. Retain existing customers c. Expanding existing accounts d. Develops strong partnerships with sales team, branch employees and vendor representatives. e. Collaborates with vendor representatives in planning, targeting, and positioning efforts POSITION REQUIREMENTS: Education: Mandatory Requirements 1. High School diploma or GED equivalent. Preferred Requirements 1. One-year certificate from college or technical school with emphasis in product usage. Experience and Competencies: Mandatory Requirements 1. Professional/customer service-oriented demeanor. 2. Must be able to make a great first impression and build instant rapport. 3. Ability to successfully communicate with customers, vendors and coworkers. 4. Must be highly organized and demonstrate attention to detail and excellent follow-up skills. 5. Must be self-motivated and able to work well independently as well as work well in a team. 6. Experience in a position that deals directly with customers (front-line). 7. Ability to work well in a fast-paced competitive field environment. Preferred Requirements 1. Previous sales support or customer service experience. 2. Familiar with industry paint lines. 3. Functional computer skills. As a full-time FinishMaster employee you are eligible for a competitive benefits package including: Employee discounts & assistance program Medical, dental, and vision plans Life insurance & short-term disability Pet insurance Paid time off & holiday pay 401K Contributions and Investments FinishMaster is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. FinishMaster is the leading independent distributor of paint, body, and equipment primarily to the automotive collision repair industry. Our vision is to be the leader in creating value in the automotive and industrial paint refinishing industry by distributing products, services and technology that are recognized by our customers as key factors in their success. At FinishMaster, our customers, our people, and the services, resources, and information we provide are our primary focus. Founded with a single outlet in 1968, FinishMaster has grown to 150 branch locations, three major distribution centers in 33 states, and employs more than 1,500 associates. The combined experience of our employees enables us to provide our customers with the products and services needed to help grow their business. We provide local hometown service with the support of a national footprint. Our commitment to top customer service starts with delivering the right products, at the right time, every time. Our customer service extends to providing the latest products, driving process improvement, inventory management, and technical support through our team of local representatives. Uni-Select acquired FinishMaster effective January 11, 2011. FinishMaster is a wholly owned subsidiary of Uni-Select and will remain a distinct entity within Uni-Select serving the collision repair market. FinishMaster’s corporate headquarters is located in Indianapolis, Indiana.