ERP Organizational Change Manager

Purpose

The ERP Organizational Change Manager will play a critical role in delivering our global ERP implementation program. This role will be responsible for defining, developing, and implementing the change management strategy, thereby helping to ensure the success of the project.

Working closely with each Business Unit (BU) in scope, the ERP Organizational Change Manager will help to define the nature and sequence of specific activities, resources and interdependencies required to successfully rollout the project.

The ERP Organizational Change Manager will be responsible for defining, implementing and driving a pragmatic Organizational Change Management (OCM) framework that includes

• Identifying, categorizing, engaging and communicating with all stakeholders
• Defining and delivering a comprehensive suite of project communication materials
• Mobilizing and aligning Leadership
• Defining a comprehensive training strategy
• Aligning the organization on the rationale and nature of all changes
• Enabling the workforce to operate successfully and optimally both during and post the ERP project
• Create reusable OCM artefacts that can be leveraged in the future across multiple and varied global initiatives

Key Responsibilities

• Devise, develop, implement and embed a structured change / organisational readiness framework and methodology (ADKAR preferred)
• Apply change management processes and tools to deliver a strategy that supports and encourages the adoption of those changes required to effectively support the ERP project
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan and the change plan
• Drive communication strategy, supporting the design, development, delivery and management of communications, in line with group communications guidelines
• Develop and coordinate the training program (TNA, Training agenda and Training schedule)
• Support the training effort, providing input, document requirements and support the design and delivery of BU training programs undertaken by the functional workstreams
• Assess the change impact of the new solution, through impact analysis and assessments, risk assessments, change readiness assessments, identifying and managing all associated actions
• Actively identify, analyze and mitigate risks in a structured and clearly communicated manner
• Embed the Management of Change (MoC) process into the project methodology, global plans and the BU plans
• Pro-actively identify and manage anticipated resistance by developing a strong understanding of the business and actively addressing concerns
• Consult and coach project teams/implementation teams to ensure all stakeholders are clear on requirements and that any gaps are actively addressed
• Support, influence, and engage senior leaders & coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Drive change management activity at the organizational level, leveraging the functional workstreams, business change champions and the HR function to support the various activities
• Embed all of the OCM activities into overall project plan to ensure alignment
• Support the Process Leads to evaluate and ensure user readiness
• Manage the stakeholder plan
• Track and report change issues, escalating as appropriate
• Define and measure success metrics and establish a process to track benefits realization and monitor change progress

Qualifications

• Educated to degree level or above, ideally within a relevant field
• Change management certification or designation strongly preferred

Skill and Experience

• Significant (7 years) change management experience, ideally within a global commercial business
• Direct experience of implementing and leading a change management model, ideally ADKAR, into a project
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships with stakeholders at all levels
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Experience of working in multiple environments, continents and cultures

Behaviors

• Forward looking with a holistic approach
• Must be a team player and able to work collaboratively with others
• Resilient and tenacious with a propensity to persevere
• Empathetic and intuitive