IT Specialist II

The Washington DC office of Finnegan, one of the world’s leading and largest intellectual property law firms, is seeking an Information Technology Specialist II. The individual will provide onsite and remote support for all users involving hardware and software issues.  Currently, the person in this role will be able to work in a hybrid environment with flexibility to work both at the physical office and, at times, off site. This may change depending on the needs of the business and circumstances in the region where the individual is working. Responsibilities ·       Handles tickets escalated from other IT Specialists and the Help Desk.·       Responds to telephone, email, and in-person requests for technical support; including monitoring and responding to questions directed to the Help Desk Hotline and/or Help Desk e-mail alias.·       Works with staff and attorneys to ensure that they understand how to use the technology tools available to them, to enable them to realize the highest level of productivity by minimizing recurrence of use-related issues.·       Runs diagnostic tests to isolate system problems and makes recommendations for potential solutions.·       Installs, maintains, and upgrades equipment and its associated infrastructure as needed; investigates hardware problems and performs repairs as necessary; responds to equipment setup requests in a timely and proficient manner.·       Performs daytime, evening, after-hours, weekend, holiday, and/or emergency closure end user support as necessary, which may require short notice to travel to the office outside of normal·       May occasionally visit regional offices to provide onsite assistance and inventory tasks as needed with short notice.  Knowledge, Skills, and Abilities ·       High school diploma or equivalent required; Bachelor’s degree preferred·       Minimum of 5 years of experience in Windows workstation implementation, management, and support preferably in the professional services industry·       Experience using and supporting Windows 10, 8, and 7; Office 2016, 2010, 2007, and MS Office 365, SharePoint, and Skype for Business; and document management systems such as NetDocuments required·       Basic knowledge of Networking in an MS Server 2008 or 2012 environment required·       Experience with basic laptop and printer repairs and ability to replace basic components of a PC, Laptop, and Printer required·       Experience with Citrix, PGP, Elite, Carpe Diem, and Summation is a plus

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