What are the responsibilities and job description for the Client Partner position at Finys?
Our Client Partner position requires a dynamic individual with a deep comprehension of both our own business operations and those of our customers. The individual in this role will work closely with clients and Finys employees to establish objectives, and define specifications and solution requirements. The ideal candidate will have robust communication skills tailored for professional environments, the ability to maintain project organization, and the capability to effectively collaborate with diverse stakeholders.
What It Takes (some or all)
- Minimum of 5 years of P&C insurance industry experience (carrier and/or software vendor preferred)
- Minimum of 5 years of IT package implementation experience
- Outstanding communication skills (written and verbal), with a focus on client interactions
- Ability to comprehend complex business specifications and translate them into actionable plans
- Experience with Agile practices and methodology
- Ability to de-escalate project/client conflicts and offer creative solutions
- Expertise in Microsoft Excel and other relevant tools
- Demonstrated leadership and negotiation abilities
What YOU Will Be Doing
- Gain an understanding of the Finys product: Policy, Rating, Claims, Billing, Reinsurance, Insured Portal, and Business Intelligence.
- Serve as the primary point of contact for our clients, foster strong relationships and ensure exceptional customer satisfaction.
- Review client business processes, provide feedback, and identify areas of opportunity for Finys.
- Oversee and drive full implementation processes, leveraging internal and client resources.
- Collaborate with internal teams to ensure successful implementation of client projects; manage timelines, resources, and deliverables.
- Conduct regular status meetings with clients to provide updates on design decisions and general project progress, as well as gather feedback.
- Analyze data and generate reports using tools like Excel to track project metrics and performance indicators.
Who WE Are
Finys is a leading producer of packaged software for the Property Casualty (P&C) insurance sector. With a deep understanding of industry intricacies and cutting-edge technology, we have crafted the Finys Suite—an adaptable enterprise platform for policy administration, claims, billing, business intelligence, and mobile access. Our solution serves dozens of carriers, reducing operational costs and accelerating time to market, while fostering seamless collaboration between carriers, their agents, vendors, and insureds. Located in Troy, Michigan, our talented, U.S.-based team is dedicated to your success.
What WE Offer YOU
At Finys, we offer an outstanding work environment, in which great people work with great technology. We also offer a competitive compensation package with generous benefits including health, vision, dental, life, paid vacation, paid holidays, matching retirement plan, flex time, and bonus opportunities.
Join our rapidly growing software company and be part of a team dedicated to transforming the P&C insurance industry through innovation and excellence.
Apply now and take the next step in your career!
www.finys.com