What are the responsibilities and job description for the Technician Trainee position at FiOptix Inc.?
Job Description
This position is responsible for the installation or replacement of cable TV, and digital video/TV, internet, voice, and security products and services for residential and/or commercial subscribers.
Essential Duties and Responsibilities:
Education: High school diploma, general education degree (G.E.D.), or related trade school education
Experience:
This position is responsible for the installation or replacement of cable TV, and digital video/TV, internet, voice, and security products and services for residential and/or commercial subscribers.
Essential Duties and Responsibilities:
- Install, maintain, and repair cable TV, voice, and internet systems; including internal and external wiring
- Test newly installed or relocated cables according to Company and customer specifications
- Troubleshoot issues with the network communication
- Repair related cable poles and towers
- Install cable support structures, including but not limited to cable racks, j-hooks, and innerduct
- Collaborate with internal customer service to ensure work orders are handled correctly and timely
- Promote a positive relationship between the Company and customer subscribers; escalate matters of concern to local management
- Provide education to subscribers on the use of equipment and services
- Close out work orders accurately and timely with the proper task and/or billing codes
- Safely operate and maintain Company and customer issued tools, equipment, and vehicles
- Perform regular vehicle and tool inspections
- Other duties as assigned
Education: High school diploma, general education degree (G.E.D.), or related trade school education
Experience:
- One-year professional cable technician experience
- One-year customer service experience
- Ability to install complex television and internet equipment
- Ability to utilize mobile test equipment
- Knowledge of CATV installation quality standards and requirements
- Ability to identify, troubleshoot, and resolve customer-initiated service and installation issues
- Ability to utilize small hand tools and various power tools
- Ability to read, comprehend, and carry out instructions
- Ability to work independently with minimal supervision
- Strong verbal communication and interpersonal skills
- Superior customer service focus
- Strong time management skills
- Must be able to pass pre-employment screening that includes background and drug testing
- Must have a valid driver’s license and a driving record that meets Company requirements
- Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 80 lbs.
- Ability to work outdoors in various weather conditions
- Ability to work in confined spaces
- Ability to climb and carry a 28-foot ladder and work at heights
- Ability to stand for long periods of time on varied surfaces
- Ability to work long and unpredictable hours
