Salesforce Junior Administrator

Are you a hard worker looking to join a growing company? Do you thrive in a fast-paced environment? Fire Equipment Inc. is adding to our Salesforce team in Medford, MA!

Fire Equipment Inc. is a full service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industries throughout the New England area.

FEI is a third generation family owned and operated company celebrating our 95thanniversary! As such, FEI understands that open communication with both employees and clients is critical. Employees and clients alike are considered to be part of the FEI family.

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

We are looking for a Salesforce Junior Administrator who will support the organization in user onboarding, support and data management. You will work closely with our Technicians & back office support staff to drive activity and touchpoints for the organization.

Responsibilities

· Daily support and administration of Salesforce users and processes including: user licenses and profiles, workflows, triggers, custom objects, configuration of page layouts, reports and dashboards.
· Trian users in one on one and classroom settings.
· Create reports and dashboards as necessary across all business units.
· Troubleshoot and support end-users to ensure Salesforce.com meets their needs and keep pace with changes in program operations, policies and/or procedures.
· Support multiple business functions to identify, document and implement streamlined business processes.
· Partner with internal staff and vendors to align priorities and implement effective changes to the Salesforce.com system.
· Set up and manage the Salesforce security model and sharing settings.
· Manage sandbox and deployment processes.
· Build reports and dashboards for internal customers.
· Performs other related duties as assigned by management.

Qualifications

· Bachelor's Degree in Computer Science or related technical field
· One to three years of related experience in Salesforce Administration for a service organization
· Background in the fire safety, HVAC, or other industrial or trade services organization is helpful
· Excellent analytical and problem solving skills
· Effective communication skills for exchanging routine & non-routine information (verbally and in writing) to partners within and outside of the organization
· The successful candidate must be a self-starter, able to simultaneously handle multiple projects, effectively prioritize workload, and own deliverables from start to finish
· Certificates, licenses and registrations required: Certified Salesforce Administrator preferred

Benefits

· Competitive pay
· Health, Dental & Vision Benefits
· 401(k) with company match
· Life & Disability, and supplemental coverage available
· Paid vacation & company holidays

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE/D/V

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Medford, MA 02155: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Salesforce Administration: 2 years (Preferred)

Work Location: Hybrid remote in Medford, MA 02155

Salary : $59,100 - $74,900