General Manager

ESSENTIAL JOB DUTIES: include the following. Other duties may be assigned.

• Responsible for planning for the immediate and long-term growth needs of the office including finding profitable market segments to pursue.
• In coordination with the Safety/Quality department, develop and maintain a district safety/quality plan
• Prepare the annual budget and quarterly forecasts
• Maximize sales and profit for location and individual product lines
• Coordinate departments and set short/long term objectives to drive location success and develop talent
• Drive performance and continuous improvement to meet or exceed safety, construction and service KPI’s3
• Manage the Service department activities including:
• ensuring all open work orders are completed within 30 day of creation;
• assisting in scheduling field activities and proper coordination with customers, using appropriate manpower planning tools. Assists when problems are encountered;
• visiting job sites as needed and maintain communication between customer and field teams; and,
  • ensuring that Service Department personnel are responsive to customer and office requests and that sound processes are in place to respond to emergency calls 24 x 7 x 365
• Manage the Sales department activities including:
  • ensuring FLSA has adequate and capable resources to carry our sales activities at budgeted levels;
  • preparing or helping to prepare estimates as required;
  • reviewing sales estimates before submitting to customer;
  • encouraging communications between sales, design, and field personnel; and,
  • assisting on customer calls and entertaining as appropriate.
• Manage the Design department activities including:
  • coordinating between sales and design on code issues to insure timely submittals and to make sure that what is submitted is what was estimated and sold;
  • assisting in the training of designers and design trainees including design basics, hydraulic calculations field checking, listing, change order management, and communications with the sales department;
  • assisting in the communications between the sales department, design department, and the Field Superintendent by chairing the kick-off meetings and the pre-construction meetings; and, WPR meetings
  • keeping the District Design Manager informed on cost issues (design cost actual versus design cost estimate) as the design is proceeding.
• Manage the Construction department activities including:
  • assisting with the scheduling of manpower needs taking into account customer needs and schedules and FLSA resources;
  • helping to ensure that field forces receive support when conflicting design issues. field coordination issues, or potential change order issues arise;
  • ensuring, in conjunction with the Field Superintendent, that field forces have the necessary tools, and or rental equipment to perform proper installations safely;
  • keeping the District Field Superintendent informed on cost issues (labor cost actual versus labor cost estimate) as the installation is proceeding;
  • working with the Field Superintendent on fabrication scheduling to ensure timely and complete delivery of pipe and material to FLSA job sites;
  • working with the Field Superintendent on field training and safety issues to ensure a well rounded and competent field staff;
  • assisting in the communications between the design department and the Field Superintendent by chairing the pre-construction meetings; and,
  • visit job sites quarterly or more often as needed and maintain communication between customer and field teams.
• Manage the Back Office and related activities including:
  • ensuring that all billing dates are met and all jobs are billed per contract requirements;
  • assisting in collecting receivables, and as required, taking appropriate legal actions to protect FLSA interests;
  • assisting in accounts payable and job costing; and,
  • assisting as needed to ensure compliance with HR and payroll policies
  • reviewing and approving (if appropriate) of expense items and ensuring that they are costed appropriately (either job costed or direct expenses).
• Communicate with internal and external customers in a professional manner.
• Responsible for keeping abreast of technology developments in their field.
• Review all department employees per company policy. In cases where disciplinary action is required, suspensions and terminations are to be coordinated with the RVP or RM with appropriate documentation entered in personnel files. Coordinate with Recruiting department for hiring of department personnel.
• Ensure all assigned employees are complying with their job requirements and assigned tasks.
• Coordination with FLSA purchasing department or office POC to ensure all materials are ordered and delivered.
• Ensure that employees complete semi-annual tool inventory checklist and report any lost or stolen tools.
• Understand and follow FLSA’s Safety program, SDS book, Hazardous communication program, policies and procedures. Ensure all required safety training is scheduled and conducted in accordance with company policy. Ensure all field employees know where all related safety documentation are at all times on each project.
• Coordinate and ensure training for the district is scheduled and conducted per company policies.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• BA, BS, Associates degree; or equivalent combination of education and experience. NICET III or IV preferred.

Experience, Knowledge, Skill Requirements:

• 10 years of general management experience strongly preferred. Experience working with or in each functional area managed. Ability to motivate departments to reach ambitious sales goals. Ability to provide leadership to a diverse group of people. Working knowledge and experience developing budgets and using cost control techniques. Experience managing and evaluating technical and supervisory personnel in a fire protection environment.

Communication Skills:

• Must have the ability to read, write and communicate in English with employees, customers and board or directors.

Systems and Software Skills:

• Ability to operate a computer and use Microsoft Office required.

Other Qualifications:

• Valid driver’s license with acceptable driving record required.
• Must be able to comply with FLSA’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement

PHYSICAL & WORK ENVIROMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employees will frequently be required to travel. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies.

About Fire & Life Safety America

Fire & Life Safety America is one of the fastest growing companies in the southeast and is proud of a well-deserved reputation for quality work and talented professionals. Our goal is to save lives and protect property by providing the best fire protection products and services in America.

FLSA is a full service provider that designs, installs, inspects, tests, and repairs all components of integrated fire protection systems. As an essential part of community safety, we provide 24-hour service assistance to residents, businesses, and health care facilities.

Founded in 1997, FLSA is the premier fire protection provider with offices in VA, MD, DC, NC, SC, AL, TN, FL, GA, and TX. FLSA encourages initiative, independence, diversity and personal career growth with sensitivity towards work-life balance.

Our company is consistently recognized for service excellence while enriching the fire protection industry. FLSA supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job (OJT) training programs for new career-seekers. Many of our leaders chair NFPA code compliance committees, regional safety boards, and support technical education in local schools. We challenge our employees to continue training and education by encouraging NICET certifications. We continually strive to be the Employer of Choice for highly motivated Team Members who want to succeed in a fast-paced environment. We encourage initiative, independence, diversity, and personal career growth.

Benefits

Fire & Life Safety America offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, and an excellent benefit package. Our benefits package includes:

• Medical Insurance
• Dental Insurance
• 401(k) Plan
• Flexible Spending Accounts
• Long Term Disability
• Short Term Disability
• Life Insurance for Team Members and dependents
• Employee Assistance Program
• Paid Vacation and Holidays
• Employee Referral Program

FLSA Core Values

PIPES

• We are PASSIONATE about life safety.
• We have INTEGRITY (Do the right thing).
• We work in PARTNERSHIP with our customers and community.
• We constantly strive for OPERATIONAL EXCELLENCE (do things right).
• Our Employee’s, Customer’s, and community’s SAFETY is our #1 priority.

FLSA participates in E-Verify & promotes a drug-free workplace. FLSA is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Experience

• 5 year(s): Knowledge of sales, estimation, bidding, and contracting fire protection projects
• 5 year(s): Held positions of authority in fire protection industry such as Operations, Construction, and Service Manager
• 8 - 10 years: Fire sprinkler, Fire Alarm service and installation technical knowledge.
• 5 year(s): P&L, budget, manpower, and personnel management of an office/business with multiple employees
• 5 year(s): Direct management of fire protection service and installation operations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor���s legal duty to furnish information. 41 CFR 60-1.35(c)