Lead

Summary:
The Lead for HMSHost Food and Beverage locations accurately and efficiently processes customer
orders, maintains a friendly, efficient, and appealing environment for associates and customers, provides
guidance to other associates on proper procedures within the unit, and assists in the day-to- day
operations of the stores. Responsibilities also include welcoming all customers, encouraging, through
leadership and example, the highest level of sales and customer service performance by other
associates, assisting associates to maximize sales and customer service through coaching, counseling
and mentoring, and performing all other responsibilities as directed by the business or as assigned by
Management. This is a non-exempt position which reports to the Assistant Manager, Store Manager or
General Manager, depending on local requirements.
Essential Functions:
 Accurately and efficiently processes orders while following recipes and/or product directions; or
 Operates a cash register and receives cash or credit card payments from customers, accurately
counts and provides change to customers when appropriate while following all HMSHost
customer service and cash handling policies and procedures
 Assists in locating, reconciling, and verifying the accuracy of transactions and operates
equipment with peripheral electronic data processing
 Receives inventory, moves and lifts food and beverage products and supplies; transfers supplies
and equipment between storage and work areas by hand or cart
 Provides guidance to other associates on proper portion control in the preparation of food, and
monitors whether proper food handling procedures, as outlined by Management, are followed
including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of
products, coaching where any deficiencies exist
 Assists the Manager or Supervisor in maintaining a friendly, efficient, and appealing environment
for associates and customers
 Develops a solid knowledge of product and services available in unit
 Cleans and sanitizes work station and equipment
Minimum Qualifications, Knowledge, Skills, and Work Environment:
 Requires a High School diploma or equivalent (GED)
 Requires a minimum of 6 months cash handling and customer service experience
 Requires the ability to speak, read and comprehend instructions, short correspondence, and
policy documents, as well as converse comfortably with customers
 Requires the ability to bend, twist, and stand to perform normal job functions
 Requires the ability to lift and/or move up to 40 pounds
 Frequently immerses hands in water and water diluted with chemical solutions
To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.

Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)