What are the responsibilities and job description for the Corporate Accounts Representative position at FireKing?
We at FireKing thrive to deliver our customers peace of mind every day by helping them protect the valuable assets at their own businesses. Our team is driving transformational shift where the customer is at the center of everything we do.
For our Customer Advocacy division in Tinley Park, we are looking for a Corporate Accounts Representative who is a responsible, self- motivated individual ready to contribute to a vibrant and growing company. The person in this role will be responsible for providing effective customer service and processing orders for all internal and external customers by using in-depth knowledge of company products and service as well as communicating effectively with team members within the department.
Responsibilities consist of:
- Monitor incoming emails and handle as needed
- Create safe help tickets for incoming requests
- Close personal safe help tickets
- Follow up with technicians and customers
- Call customer to troubleshoot or verify information for jobs to be scheduled
- Update customer’s websites with quotes and/or job results
- Schedule onsite service with technician
- Answer incoming calls and assist as needed
- Additional duties as required
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Commission pay
Application Question(s):
- Complete our culture index survey at the link below, once completed please send me an email at erin.lavin@fireking.com with your availability to phone screen.
https://take.surveys.ci/s/2F2BA60000/21450
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- Temporarily due to COVID-19
Work Location: One location