Service Coordinator

Job description

Monterey Service Coordinator

Full Time Hourly Position, Monday - Friday 8:00 a.m.-5:00 p.m.

Location: Monterey

Reports to: Monterey Branch Manager

Starting Pay: $21.00 to $28.00 hourly

Position Overview:

The Monterey Service Coordinator will perform a wide variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for service. The coordinator will receive customer requests for service in a professional manner and obtain the required information to efficiently schedule the calls. The coordinator will utilize the scheduling software and assign service to the optimal technician based on skills, customer preferences, availability of technicians, contractual response times, critical nature of the call, and proximity to the customer.

Job Task and Responsibilities:

1) Schedule service calls

2) Coordination and scheduling of manpower necessary to complete service

3) Review, process, and distribute completed reports to customers and responsible local authorities as required

4) Maintain and update customer database as required

5) Create and invoice any service tickets to replace batteries or service system as required

6) Answer any service inquiries from customers by clarifying desired information, researching, locating and providing information

7) Back up incoming calls from customers, service technicians and install technicians.

8) Perform other duties as assigned by the Branch Manager.

Minimum Qualifications:

· Ability to learn to use multiple different software programs quickly and proficiently

· Proficiency in Sedona and MasterMind preferred, but not required

· Detailed oriented, strong sense of accountability and ownership of work

· Ability to communicate effectively both verbally and in writing

· Strong internal customer service skills as well as computer skills

· Ability to multi-task and work independently with a sense of urgency in a fast paced environment

BENEFITS:

• Ongoing training
• Advancement opportunities with a stable, profitable company
• Vacation, holiday, and sick pay, per employee handbook
• Medical, dental and vision coverage, including voluntary supplemental insurance
• 401K & ESOP (Employee Stock Ownership Program)

The starting pay range for this position is $21.00-$28.00 per hour pending experience and education.

Candidates must be able to pass a stringent background check, inclusive of drug testing.

Job Type: Full-time

Salary: $21.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Monterey, CA 95003: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $21.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Monterey, CA 93940: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $28