Associate IT Project Manager

What You'll Do

• Facilitate the disconnect/reconnect of desktop/print/copy/scan hardware as it relates to facility-related projects, such as new offices, office relocations, office closures and office remodels.
• Provide support and troubleshooting for desktop environment (desktop/print/copy/scan) for business staff through the lifecycle of assigned projects and responsibilities.
• Working with external technology vendors to schedule, resource, and execute technicians as needed for assigned projects.
• Work with external vendors and resources to ensure appropriate COIs are obtained in order to meet project target deadlines.
• Assists with print optimization efforts to reduce the printer fleet through assigned projects and responsibilities.
• Oversees multiple small to large scale projects.
• Gathers information for project deliverables, plans, schedules, and status reports.
• Coordinates schedules to ensure timely completion of project.
• Assists in creating project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, budgets, and allocation of available resources.
• Facilitate the discovery, planning, and implementation of the desktop enviroment for assigned M&A activities.
• Processes new desktop hardware (desktop/print/copy/scan) requests from the business through lifecycle of each request.
• Installs and configures desktop hardware (desktop/print/copy/scan) for business staff.
• Facilitates meetings including preparing agendas and coordinating schedules and materials, documenting meeting minutes, following-up on action items, gathering, organizing, and distributing project related documentation.
• Assists in conducting risk monitoring and controls during a project's duration to ensure ability to achieve expected outcomes, on time and on budget.
• May track or monitor project budgets including project cost estimates and forecasting.
• Prepares project status reports and keeps team informed of project status and related issues.
• Will be required to perform project execution duties outside of normal work hours based on project assignments and business needs.
• Some travel will be required as needed based off project and business needs.
• Use and contribute to the knowledge base to resolve issues using KCS methodology.
• May be called upon to assist senior management and executives where sensitivity to confidential information and timely problem resolution is critical.
• Identifies opportunities for continuous improvement and efficiencies.
• Analyzes multiple factors to recognize and appropriately manage risks associated with performance of duties assigned and escalates issues/concerns as required.
• Errors may cause business disruption.

What You'll Bring

• Understanding of technology disciplines to setup and troubleshoot desktop/network print/copy/scan devices within complex desktop environments with limited assistance.
• Proficiency in Windows Operating Systems and Microsoft Office Applications
• Proficiency in supporting and managing desktop/network print/copy/scan hardware.
• Demonstrate problem solving skills to ensure quick and efficient problem resolution.
• Demonstrated experience in providing excellent customer service.
• Understanding of the Service Now Platform.
• Good organizational and coordinating skills
• General analytical skills
• Good time management skills
• Knowledge of project management best practices and current technologies
• Familiar with project management methodologies and techniques
• Familiar with applicable business processes sufficient to communicate with team members, customers, and management.
• Experience with coordinating projects in a business and/or technology environment.
• Some experience with risk management
• Experience with coordinating multiple projects or large projects
• Experience with coordinating project plans and budgets
• Experience with facilitating meetings
• Verbal and written communication skills sufficient to create project documentation
• Knowledge of communication, statusing, and Project Management tools to create project documents and reports.

Pay Range: $63,600-$113,000 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location