Customer Service/Document Signer

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Verify signatures and notarize documents. Provide a variety of basic clerical duties such as maintain files, checking reports, gathering information, and keeping records. This position may also be remote and/or part time.

Essential Functions

• Execute and notarize documents.
• Must be professional in the presentation of loan documents, such as the note, settlement statement and Deed of Trust and remain confidential and professional. Provide information explaining executed documents.
• Perform a range of clerical duties as required. This may include data entry, proofreading, posting records, searching and investigating.
  
  

Knowledge And Skills/Technology Used

• Ability to organize and prioritize tasks
• Possess basic real estate/escrow/title terminology
• Ability to read and interpret documents. Ability to speak effectively before groups of customers or employees of organization.
• Strong customer service skills
• Strong communication skills, both written and verbal
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  
  

Typical Education

• High School diploma or equivalent
  
  

Typical Range Of Experience

• Background knowledge of mortgage lending business preferred
• Active notary license preferred; may obtain notary license during training process
  
  

License or Certification

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.