Front Desk and COVID Registrars(full,pt,weekends)

Job Description for Medical Receptionist

Employer Information Organization Name: Premier Medical Management

Job Title: Medical Receptionist

Reports to: Alisha Broomfield

Prepared By: Alisha Broomfield

Prepared Date: 11-08-2021

Purpose: Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.

Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

Tasks

* Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

* Compile and record medical charts, reports, or correspondence, using personal computer.

* Answer telephones and direct calls to appropriate staff.

* Receive and route messages or documents, such as laboratory results, to appropriate staff.

* Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

* Maintain medical records, technical library, or correspondence files.

* Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. * Transmit correspondence or medical records by mail, e-mail, or fax.

* Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Activities Interacting With Computers * Use computers to enter, access or retrieve data

* Use spreadsheet software

* Use word processing or desktop publishing software Getting Information

* Obtain information from individuals Documenting/Recording Information * Enter time sheet information

* Inventory medical supplies or instruments

* Maintain medical records

* Maintain telephone logs

* Take dictation

* Take messages

* Transcribe spoken or written information

* Type document from machine transcription Organizing, Planning, and Prioritizing Work Processing Information

* Compile data for financial reports

* Evaluate importance of incoming telephone calls

* Understand and explain account invoices Performing Administrative Activities

* Complete patient insurance forms

* Fill out business or government forms

* Fill out insurance forms

* Fill out purchase requisitions

* Maintain appointment calendar

* Maintain inventory of office forms

* Maintain records, reports, or files

* Prepare billing statements

* Prepare financial reports

* Prepare tax reports

* Process medical records

* Route multi-line telephone calls

* Type letters or correspondence

* Use secretarial procedures Communicating with Supervisors, Peers, or Subordinates Scheduling Work and Activities Updating and Using Relevant Knowledge

* Use interviewing procedures

* Use oral or written communication techniques

* Use shorthand writing procedures Communicating with Persons Outside Organization Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems Performing for or Working Directly with the Public * Greet customers, guests, visitors, or passengers

* Provide customer service

Education: Some College Courses High School Diploma (or GED or High School Equivalence Certificate)

Experience: 2 Years’ experience

Knowledge: Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Skills: Basic Skills * Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. * Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Work Context Communication * Contact With Others * Electronic Mail * Face-to-Face Discussions * Letters and Memos * Telephone Conflictual Contact * Deal With Unpleasant or Angry People Tools and Technology Tools Desktop computers * Desktop computers Electronic funds transfer point of sale equipment * Credit card processing machines Facsimile machines * Fax machines Notebook computers * Laptop computers * Notebook computers Technology Calendar and scheduling software * Scheduling software Medical software * NextGen * Epic software Word processing software * Microsoft Word * Word processing software

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location