Customer Service Float

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 16 locations in 5 counties across Washington. We are committed to investing in our amazing team and technologies which enable better service for our customers and communities. In 2021, First Fed was recognized as a Best Workplace by Puget Sound Business Journal and a Best Bank by Forbes, Peninsula Daily News, and Bellingham Alive.

We welcome applicants from all backgrounds – our diversity makes us stronger. In 2023, we are celebrating our first 100 years of service.

Our Values

Optimism: We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative: We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect: We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth: We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership: We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

The person we’re looking for has:

• A passion for demonstrating our company values.
• The flexibility to work at different branches with different teams across Clallam county.
• Customer service and cash handling/retail experience, and sales experience are a plus.
• Excitement to deliver the best customer experience available anywhere.
• Commitment to teamwork as a part of our outstanding customer service team.
• Ability to work on Saturdays as needed.
• A valid Driver’s License and reliable transportation, as floats work in different branches, at different times.

The Job:

Our Float position is the doorway to a career in banking. This is the perfect position for someone who is interested in banking and may not have previous banking knowledge but has great customer service skills. Our Floats receive three months of fully paid on-the-job training. In this position, you will work in different bank locations around Clallam County, including Port Angeles and Sequim with occasional trips to Forks and Port Townsend. You will also work at times in our Customer Service Center in Port Angeles. This position allows you to become familiar with our multiple locations and provides opportunities to work with multiple teams. Depending on which positions are open after training is complete, you will be placed in a Branch, in the Customer Service Center, or remain in the float pool until a position becomes available.

As a Float, you will be the first person our customers see or talk to and your job will be to create an exceptional customer experience for them. You will help our customers with banking transactions through First Fed’s multiple channels, including in-person at our branches, at the drive-through, on the phone, through chat, and even through video banking using our Interactive Teller Machines. You will learn about all our different banking products and services, tell customers about new products that may help them, and refer them to partners in the bank. You will be the person our customers go to when they have questions or need help. We trust our Floats to create great first impressions with customers and to handle and balance our cash tills. This position is a great introduction to banking and provides a clear career pathway with many employee-driven promotion possibilities.

• The pay range for this position is $18.00-$30.60hr
• The typical hiring range for this position is $18.00 - $20.66hr
• The incentive plan for this position is the Retail Branch Incentive plan. It is paid out quarterly with a target of a $1,500 payout based on meeting Branch goals.
• Employees will be eligible for our full benefits package including medical, dental, and vision insurance, paid time off, matching 401k, stock in the company after your first year, gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed here: https://www.ourfirstfed.com/careers
• People in this Float position will be paid for mileage if the round-trip distance is in excess of 25 miles from the Float’s home branch location.

Experience

• 1 year(s): Typically requires up to one (1) year of teller or cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)