Job Posting for Customer Relationship Associate (Teller) Float - Full-time at First Federal Community Bank

Position Name: Customer Relationship Associate I

Supervisor: Financial Center MAnager

FLSA Classification: Non-exempt

Status: Full-Time

Location: Varies - Float - Tuscarawas and Holmes County, Ohio

Hours: Variable - Monday-Saturday

Banking is about people and our team is comprised of some of the best!

As the first face many of our customers see, you create the first impression of who we are and what we believe. You provide memorable customer experiences and service that affirm they are our first priority!

You educate customers on solutions for all their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions, in addition to handling personal transactions.

You embrace opportunities for ongoing professional development. Your attention to detail and collaboration make you an important member of the First Federal team.

You create value in each customer relationship with First Federal Community Bank and demonstrate to non-customers the reasons First Federal is the premiere financial services provider.

Your active participation in organizations and community events demonstrates First Federal’s commitment to Invest in Our Community.

CORE COMPETENCIES:

Teamwork Continual Improvement
Customer Focused Confidentiality
Adaptable Accuracy
Relationship Development Resourceful
Decision-Making Interpersonal Communication

SPECIFIC RESPONSIBILITIES:

Main Responsibilities:
- Works directly with the public face-to-face
- Delivers premier level of customer service
- Builds relationships with customers
- Receives checks and cash for deposits, cashing checks
- Working knowledge of First Federal’s financial services, products, and services
- Processes a variety of personal, mortgage and commercial loan payments
- Performs account maintenance transactions, account holds, stop payments
- Answers phone calls and helps to problem solve
Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer system
Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances
Receives loan payments and ensures the payment has been processed correctly in the computer system
Performs a variety of maintenance transactions, such as account holds, stop payments, savings bond transactions and address changes
Balances cash drawer at end of shift and reports any discrepancies to supervisor as necessary
Answers basic debit card and internet banking questions
Demonstrates knowledge of all financial services to promote and cross-sell bank products and services
Answers phones and responds promptly and effectively to inquiries
Effectively utilizes Learning & Development tools and resources
Ensures the teller station is properly stocked with forms, supplies, etc.
Reports issues with the computer system and other equipment used at the teller station
Understands the importance of and follows bank policies and procedures
Handles confidential information and documents to ensure customer privacy
Demonstrates accuracy, punctuality, and preparedness
Demonstrates problem-solving skills
Attends to the needs of existing and prospective customers. Ensures customer concerns are addressed in a timely manner
Adheres to high ethical standards, and complies with industry regulations/applicable laws
Demonstrates an ability to adapt to changing business needs and deadlines with enthusiasm
Models a high level of integrity and professionalism
Actively participates in ongoing, personal professional development
Actively participates in organizations and community events
Performs other various duties as requested

QUALIFICATIONS:

High school diploma or equivalent.
Good computer skills and interpersonal communication skills.
Ability to operate office equipment, including computer, calculator, copier/fax and scanner equipment.
Basic knowledge of debits and credits. Ability to multi-task and adapt to change.
Successful completion of in-house training program.
FLOAT TELLERS: Ability to travel to various FFCB Financial Centers to ensure adequate staff coverage

Follow us:
https://www.facebook.com/firstfederalcommunitybank/
https://www.instagram.com/firstfederalcommunitybank/
https://www.linkedin.com/company/first-federal-community-bank-oh/

First Federal Community Bank is an Equal Employment Opportunity Employer

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