Personal Banker

The Personal Banker is responsible for developing a positive rapport with the customer base, performing accurate and efficient financial transactions, and providing resolutions to customer requests. This role is responsible for recommending and opening new accounts and additional products and services in an effort to grow and retain customer relationships. The Personal Banker will assist with the mentoring and training of new and less experienced Tellers. The personal banker assumes a leadership role in supervising the branch operations.

Qualifications

• High School Diploma or GED equivalent is required.
• Minimum 2 - 3 years of retail banking experience is required.

Additional Information

• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees is required.
• Comprehensive mathematical skills required.
• Proven leadership skills, effective coaching and mentoring abilities experience required.
• Strong organizational skills; detail-oriented with a high degree of accuracy.
• Experience with computers, telephone, 10-key calculator, and other office machinery.
• Ability to make sound decisions; making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.
• Proven confidentiality
• Demonstrated sensitivity to the Bank’s needs, customer and employee goodwill, and the public image.
• Strong knowledge of retail banking regulations, Teller roles, and the responsibilities relating to each.
• Positive, collaborative, and effective interpersonal skills.
• Communications – Comprehend and use basic language, either written and spoken to communicate information and ideas.
• Other duties as assigned.

Physical Requirements

• Frequently required to use hands and fingers to handle, feel or operate equipment, and reach with hands and arms.
• Occasionally required to climb, balance, stoop, kneel, crouch, bend, twist, and crawl.
• Occasionally required to lift, push, pull and/or move up to 25 pounds.
• Specific vision abilities required include: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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Company Description

First National Bank of Michigan (FNBM), is a locally owned bank. Our commitment to superior service and our community means that you will always have personalized service with professionals whom you can talk to face-to-face. We are privately owned by investors who value commitment to a locally controlled bank that helps the community grow and prosper.

First National Bank of Michigan was not only made in Michigan, but also made to serve Michigan. Together, our staff currently gives back to more than 100 area organizations. We believe a healthy community depends on the positive contributions of its members, and that’s why we encourage collaborations between our bank, organizations and members of the community.

Working for First National Bank of Michigan means being part of a family-friendly team of professionals dedicated to service within their community. We offer a competitive compensation package and opportunities for professional networking, growth and advancement.

First National Bank of Michigan is an equal opportunity employer. FNBM pledges equal opportunity for all employees and applicants. Consequently, all individual employment decisions will be based on the individual’s qualifications, performance, and effort. FNBM does not discriminate against employees or applicants and will make every effort to provide a workplace free of the tensions created by actions that degrade an individual because of their religion, race, color, national origin, age, sex, sexual orientation, gender identity, height, weight, marital status, veteran status, disability, or citizenship status. To do this, the Bank has adopted a policy against all forms of harassment and any other forms of unwanted or illegal conduct.

First National Bank of Michigan - Diversity, Equity & Inclusion Statement

At First National Bank of Michigan, we believe “Together, we are First”. To be “Together,” we fully embrace that each individual has a different life experience. We must respect and embrace the diverse backgrounds of all and strive to address and eliminate any conscious or unconscious biases that exist. In doing so, we promote an environment free of discrimination, which allows individuals to be true to their authentic selves. These actions stimulate critical thinking, strengthen communication, and inspire employees to help deliver on the core mission and values of the Bank.

We are committed to building –

· A diverse and inclusive workforce

· Respectful communication and teamwork amongst all

· Work/Life Balance that respects the needs of our employees

· Continuous opportunities to learn and grow “Together”

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Holland, MI 49423: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person

Salary : $17 - $21