Payment Operations Supervisor

SUMMARY

To assist the Payments Manager in maintaining efficient and effective control by direct supervision over a section of the department. A significant responsibility is managing daily workflow as well as special projects.

Key end results are to support the position’s effectiveness include nature of feedback from customers as it relates to the role; continuing refinements to the processes; maintaining quality standards; success in training, developing, motivating and evaluating employees as evidenced by the ability of the department staff to function in the Payment Manager’s absence. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Oversees a subset of the daily activities of the Payment Operations Group, ensuring accurate and timely settlement of all daily work according to scheduled deadlines utilizing Demand Deposit and General Ledger Accounting Systems;

Ensures daily adherence to the policies and/or procedures for the Division, including, but not limited to, wire transfer policy, payment systems risk policy, federal funds policy, cash letter clearing and charge-off policy;

Maintains highly specialized knowledge of data processing options relating to the Division, including the NetLink and Horizon systems and related programs;

Monitor daily activities of the Payment Operations Department staff and provide guidance whenever needed;

Address employee needs and maintain a positive working environment for employees;

Review and revise workflow to improve operational efficiency;

Identify areas of improvements and concerns and communicate those to the Division Head;

Assists in employee recruitment, orientation, promotion, retention and termination activities;

Trains and cross trains Division staff while maintaining a working knowledge of job duties;

Ensures procedures are properly maintained and updated timely as changes occur;

Assists with writing and conducting performance appraisals;

Maintains Division calendar, approving vacation time, birthday holiday, appointments, etc.;

Notifies Payments Manager of staff attendance at educational seminars or schools, disciplinary problems, etc.;

Ensures all accounting related transactions for general ledger processing are gathered, balanced, and entered, including back-dated transactions and month-end closing;

Ensures timely preparation and delivery of all demand deposit account statements;

Ensures Daily Trial Balance and General Ledger are reconciled daily and reviews report daily;

Reviews and verifies monthly account analysis for timely delivery to the customers by the 25th of the following month, ensuring that the hard dollar charges have been assessed, and maintaining reliable records;

Ensures that departmental records are maintained in accordance with the current retention schedule and that all records are current and complete;

Performs other tasks as assigned or required to ensure efficient flow of work within the department;

Assists in other areas of the department on an as needed basis and serves as a backup.