ACES Coordinator

At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here.    Incredible teams doing exceptional work, every day The Deposit Services team provides operational support to First Republic clients, both external and internal. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. As ambassadors of First Republic’s high standard of extraordinary service, we are key drivers of the long-term relationships we build with our colleagues and clients.  In Deposit Services, we are committed to growing and evolving First Republic and its culture by attracting, retaining and supporting our most valuable resource: people.  Providing our clients with extraordinary service is our commitment; their satisfaction is our reward.

Qualifications:

You could be a great fit if you have: - Minimum of 2-3 years of experience in ATM Operations. - Technical and operational knowledge of ATMs - Excellent communication, team building and relationship building skills. - Project management experience. - Strong computer operational skills. Proficiency in all Microsoft suite of products. - Ability to travel as required - Must be able to work independently, along with the ability to think creatively and strategically as part of a collaborative team.   We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.    If you are curious to learn more about this opportunity, we'd love to hear from you.   Job Demands: - Must be able to review and analyze data reports and manuals; must be computer proficient. - Must be able to communicate effectively via telephone and in person. Own your work and your career — apply now Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.   We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.   This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.   First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.

Responsibilities:

The Automated Cash Services Coordinator will successfully project manage and execute all business-as-usual equipment installation at our Preferred Banking Offices (PBO) as well as off-site ATM locations. The Coordinator will interact with a variety of equipment and service vendors to ensure their deliverables are successfully met.  This Coordinator will provide banker functionality and operation training of all equipment and on-site support when required or needed. The Coordinator will successfully implement any/all department or corporate projects tasks assigned.  Additionally, this person will project manage and be accountable for any special ATM projects that may be assigned.   The Automated Cash Services Coordinator will be a representative of the ATM department and a resource for bankers of all ATM services for the region in which they support.   They will be responsible for troubleshooting and resolve issues that arise in the execution of projects and provide timely escalation when necessary.    What you’ll do as an Automated Cash Services Coordinator:  - Manage and oversee all ATM installation/de-installation projects at offsite or Preferred Banking Offices as assigned. Ensure all applicable project plan tasks are performed and completed on-time, particularly those related to equipment ordering, equipment inventory, telecommunications, ATM network connectivity and receipt of signed ATM Agreements. - Occasional travel is required to provide onsite support during site surveys and/or installation live dates to ensure that project is successfully implemented, and ATM machine is fully operational.   - Ensure Relationship Managers /Bankers are kept informed of client off-site install status and issues in a timely manner. - Responsible for all Cash Dispense Units, Cash Recycling Units as well as Instant Issue machines (PBO/PBCS locations only) installation/de-installation projects and any other branch equipment installs (Night Depository and Safes). - Handle and resolve any install/de-install related issues that will arise in a professional and timely manner and assist with any customer service issues pertaining to any of the equipment this department is responsible for. - Train appropriate Preferred Banking and Preferred Banking Client Services (PBCS) staff on the functionality of all the equipment the department supports and on all related system applications. Provide additional training as needed and requested.   - Achieve and maintain a level of ATM technical expertise to be able to execute specific upgrades, enhancements and fixes to ATMs when the situation calls for it. Also use this knowledge to direct and assist Diebold technicians to avoid delays in service call completion, equipment installation or project upgrade completions. - Using system application tools (Campaign Manager, Remote Manager, ATM Manager, CaptureNet, MyDiebold, etc,) to assist, identify and investigate escalated ATM related maintenance and service issues and solve or propose solutions to rectify.  - Provides high level of responsiveness when working with internal and/or external clients and resolves problems and/or complaints. Takes instructions, arranges for special requests and makes decisions under assigned authority. - Embraces education, completes mandatory FRB Compliance / Regulatory training. - Attend and participate in all required meetings as requested.