Back Office Operations Specialist

First Texas Bank is seeking a dynamic Back Office Operations Specialist for our Killeen location.

Who we are: From our 1963 beginning, First Texas Bank has been providing service and care to our communities. Our promise is to provide consistency and dedication, ensuring that each customer feels like family. Our number one priority is confidentiality and security. The loyalty from the members of the communities is something we do not take for granted. Our roots and hometown community pride continue to run deep.

What you will be doing: You will be responsible for a variety of back office functions in order to facilitate the daily deposit account processing and customer service activities of the bank.

In addition, your main responsibilities will include:

• Provides account services to incoming customer calls.

• Process all Back-Office Operations daily tasks by a rotation of duties to include but not limited to rejects, large items, incoming and outgoing wire transfers, ACH originations and returns, NSF pay selection, referral accounts, stop payment reports, online transfers, inactive and dormant accounts, digital banking requests and questions, mobile remote deposit capture, SisterBank settlement.

• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs.

• Balance daily wire transfers, ACH origination and expense checks.

• Provide the Data Center with daily system posting to assist in balancing the bank.

• Monthly charge offs, dormant letters, reconcile IOLTA (interest on lawyer’s trust) accounts and additional monthly reporting.

• Complies with bank operations and security procedures by participating in all dual-control functions.

• Maintains customer confidence and protects bank operations by keeping information confidential.

Who will be a good fit for this role:

· Education – High School diploma or equivalent (GED)

· Six months consecutive customer service experience in financial services, bookkeeping, retail sales, or a goal- oriented environment preferred

· Strong attention to detail and adaptability to handle several tasks simultaneously.

· Proficient in Microsoft Office – Word, Excel, Outlook and Internet, Intranet.

· Excellent interpersonal and public relations skills.

· Excellent verbal and written communication skills.

· Must be available to travel to all bank locations as required.

· Flexibility to work past normal business hours as necessary.

Some of what we can offer you:

· Paid vacation time & sick leave

· 12 paid holidays

· 100% employer paid insurance (health, dental, vision, life, and long-term disability)

· 401k matching

· Potential bonus starting at 5 ½ % of your earnings

· People-oriented culture

· Community outreach

First Texas Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Killeen, TX: Relocate before starting work (Required)

Work Location: In person