Supv, Consumer Processing

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 110 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The Consumer Processor Supervisor will manage daily operations in one or more processing teams in Consumer Originations. The responsibilities will include coordination of staff and processes in all applicable areas needed to complete the processing of a loan in accordance with company and/or investor policies. This person will promote a positive, team-oriented environment and provide excellent customer service. They will also evaluate and implement department processes.

What you will do

• Evaluating, documenting and implementing department processes and responding to audits.
• Provide ongoing feedback, training, and coaching to Assistant Supervisor.
• Promote a positive, team-oriented environment.
• Lead and organize departmental meetings to ensure smooth day-to-day operations.
• Provide and encourage excellent customer service to branch officers and employees.
• Highest level of authority to review and clear conditions.
• Intermediary and central point of contact for Branch Officers, Market Loan Staff and other internal departments for escalations and process issues.
• Set and execute internal departmental goals and service level objectives.
• Reviewing loan documents/disclosures to comply with Loan Policy, investor guidelines and/or regulatory requirement.
• Hire, train/mentor new or junior members in the department or at the branches.
• Supervising and evaluating training materials for all individuals involved in the loan origination process.
• Budgeting department funds for employee appreciation and incidental expenses.
• Evaluate and process exception requests
• Knowledge of Human Resources procedures and documentation.
• Work with risk management, audit controls and self-testing documentation
• Supports special projects
• Perform other duties and projects as assigned
• Understand and comply with all provisions of the Safety in the Workplace policy

Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.

Minimum Requirements

• Typically requires a minimum of 1-2 years of related functional experience and prior supervisory experience

Preferred Requirements

• Demonstrates strong leadership qualities
• Ability to effectively manage a full workload with little assistance

Knowledge, Skills, and Abilities

• Proficiency in loan policy and investor guidelines
• Candidates need to be able to clearly communicate potential issues to the officer, and provide feedback on how to restructure transactions to ensure investor and/or internal compliance
• Advanced problem solving and the ability to research complex issues
• Advanced knowledge of required loan file documentation and closing documents
• Competency in all federal and state regulations related to lending
• Clear understanding of the company’s internal pre-close and/or quality control review process
• Advanced knowledge of Microsoft products and loan systems
• Strong written and verbal communication, decision-making and problem solving skills
• Detail-oriented and strong organization skills
• Effective time-management skills

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be able to exchange accurate information

Salary Range

$31.75 Per Hour to $42.43 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D.

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)