What are the responsibilities and job description for the Associate Client Service Advisor position at Firstdata?
Position Description Overview
The Associate Client Service Advisor will provide any necessary service and support to Fiserv’s ISO and Agent Clover partners to insure their operational success. The Advisor will act as the liaison between the partners and all necessary internal departments.
Job Responsibilities
- Assures client satisfaction by maintaining overall operational relationship for clients. Builds strong partnerships with the relationship manager. Identifies, analyzes, researches, and resolves inquiries on operational aspects of the business. Acts as consultant to help achieve optimum sales, new account productivity, profit, and goals. Provides ongoing relationship development through documented proactive verbal and written contact within the various levels of the clients organization, proactive efforts, including outbound calls to client in order to increase revenue retention and client satisfaction. Ensures complete and prompt resolution for moderate to complex operational inquiries from clients directly and other areas within Fiserv. May analyze and monitor the Client’s processing environment to identify and implement solutions that create operational efficiency and/or cost savings. Provides Client education and training as required. Performs special projects and other duties as assigned.
Scope of Job
Works with accounts with small to moderately complex product platforms/ environments. Works on simple to moderately complex tasks and issues. Position requires some evaluation, originality or ingenuity.
Job Requirements
- 2 year degree or equivalent work experience. Minimum of 2 years of progressively responsible industry experience in a customer facing role. Good organizational, planning and problem solving skills, and excellent communication and interpersonal skills. Detail-oriented, team player with good planning and problem solving skills whom is willing to go the extra mile. Self-motivated and able to work independently with minimal supervision towards the achievement of personal and team goals. Analytical skills, understanding industry metrics and trends. Effectively interact and communicate with varying internal departments. Knowledge of Fiserv’s products, platforms, systems, and operational areas a plus.
Competencies
- Relationship Management
- Customer Support Policies, Standards and Procedures
- Customer Interaction
- Problem Management
- Account Management
- Knowledge of Product Line
Learn more about Fiserv: Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet