Desktop Manager

firstPRO is now accepting resumes for a Desktop Engineering Manager role in Boston, MA. This is a direct hire role and onsite 2-3 days per week.

Key Responsibilities

• Proactively identify potential operational and security threats to the endpoints and the supporting services managed by the team and develop plans to remediate or mitigate those threats
• Proactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platform
• Develop and maintain a thorough understanding of standard desktop components, including all agents and policies for various Information Security and other management agents
• Develop and maintain a thorough understanding of advanced troubleshooting tools such as Windows Debugger, Process Monitor, Windows Performance Toolkit, etc.
• Support and maintain various infrastructure including but not limited to Windows and Apple MDM platforms, Windows managed print environments etc.
• Work closely with the Information Security Team and Desktop Engineering team to maintain an appropriate balance of security, usability, performance and manageability
• Package software for automated deployments, providing logic for handling new installations, upgrades, and managing dependencies
• Provide tier-3 support upon escalation from other teams
• Create detailed reports for software distribution, inventory, and compliance purposes
• Write detailed documentation and provide appropriate knowledge transfer

Technology Experience

• Strong understanding of fundamental Windows technologies, including WMI/WQL, Microsoft Installer, etc. as well as supporting network protocols such as DHCP, DNS, etc.
• Strong understanding of Microsoft cloud-based device management technologies (Autopatch, Autopilot, Intune, Entra and the M365 suite of applications)
• Strong understanding of Microsoft Intune, with advanced knowledge of application deployment, patch management, operating system deployment, client maintenance, troubleshooting, and writing queries