IT Service Delivery Manager

FirstPro is now accepting resumes for an IT Service Delivery Manager position in Marlborough, MA. This team member will work directly and oversee a team, managing IT service delivery activities, budgeting, vendor management, change management, asset management, and other activities. This is a hybrid role with 5 days onsite per month.

Responsibilities:

• Serve as the Lead within the organization for researching, analyzing, proposing, implementing, and monitoring, and improving key IT processes as adopted by the IS Leadership team
• Oversee ongoing budgeting processes, annual budget coordination and updating, invoice review and reconciliation, and payment systems setup and processing
• Coordinate and oversee ongoing Change Management procedures and processes, as it relates to IT best practices, and evolving technologies such as Cloud Computing, Continuous Delivery/Continuous Integration, DevOps, and Agile/Scrum methodologies
• Coordinate and facilitate relevant IT Governance Committees, as well as perform agenda gathering and creation, and record-keeping of relevant meetings and action items
• Create, maintain, and present consolidated dashboards of IT Infrastructure tasks and projects, and leverage those dashboards to run leadership meetings which effectively prioritize and track the department’s activities
• Implement, oversee, evolve, and expand, asset management procedures, processes, and systems, in order to accurately represent, maintain, and fulfill full lifecycle management of organizational devices, software, and other assets
• Provide procedures, guidance, and training, to Information Systems teams in the maintenance, tracking, monitoring, allocation, initial configuration, and deployment of new solutions, devices, software, systems, and enhancements, in accordance with the credit union’s IT policies, security program, and industry standards and best practices
• Work with other Business Areas where appropriate, to facilitate, coordinate, and explain concepts, make recommendations, and help drive initiatives
• Provide subject matter expertise on a broad range of IT standards and best practices, such as related to FFIEC, NCUA, NIST, PCI, and others as applicable

Education and Experience Requirements:

• Bachelor's Degree in Information Technology, or related field, or applicable experience
• 4 years of experience in the IT field
• 3 years of experience at a Financial Institution or experience in similarly heavily regulated industries
• Experience with Governance and Risk Management Frameworks, NIST 800 and CSF, FFIEC, CIS Critical Security Controls, and Financial Institution Regulatory Requirements
• Understanding of Cloud Computing Environments, Data Center Equipment, Networking and related Protocols, Databses, Servers, Workstations, Peripherals, and Software solutions
• Troubleshooting, problem solving, documentation and communication skills

Job Type: Full-time

Pay: $125,000.00 - $145,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Marlborough, MA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• financial: 3 years (Preferred)

Work Location: One location