What are the responsibilities and job description for the Director of Human Resources position at FirstService Residential?
TheDirector of Human Resourcesis the senior-most executive level human resource role, and is responsible for all aspects of the function, including the design, implementation, and execution of the company's human resources strategy to support the company's goals. This position spans a broad range of responsibilities in many areas, including cross-functional team leadership and counsel to the senior executive team, organizational development, leadership development, training, full-service recruitment, employee relations, performance management, compensation, benefits, wellness, and organizational leadership on an executive level.
HR Leadership: An active business partner who will consistently demonstrate an understanding that his/her duties are twofold: to both manage the HR function and to serve as the President's partner on the effect of all business decisions on the organization's human resource needs.
ERP Implementation & Change Management: It is critical that the Director of HR assist senior management in aligning the challenges and opportunities of the growing organization and in communicating a common vision and culture to all associates. This individual must be able to react nimbly to rapidly changing company and market needs without slowing down the business process.
Innovation and Entrepreneurialism: The Director of HR must craft and execute a strategic plan for creating an enhanced human resources function in the context of FirstService Residential's overall business strategy.
Essential Functions
- Identify, evaluate, and attract great talent for various roles across the company.
- Encourage robust on-boarding plans to effectively integrate new associates.
- Analyze causes of turnover and suggest approaches to drive improvements in associate retention.
Performance management and Employee Relations
- Implement an effective performance management system with mechanisms for developing associates' potential and rewarding competencies FirstService Residential needs to succeed.
- Ensure associates see the connection between their work and the company's strategic objectives.
- Team with supervisors to coach associates to maximize performance and to implement performance improvement plans with non-performing associates.
- Act as a senior advisor to managers on employment issues, promotions, performance issues and terminations.
- Responsible for FirstLine (ethics hotline) communication and incident investigations.
- Produce key company-wide communications to convey, enhance and modify company culture to support company goals and drive associate satisfaction.
- Support a process of organizational development that plans, communicates and cascades the results of strategic planning throughout the organization.
- Recommend organizational structure and staffing levels to accomplish company goals and objectives.
- Administer the Employee Net Promoter Survey (eNPS) to gauge and assess associate engagement and work on implementing the necessary training initiatives as indicated by the results.
- Work as a leader and liaison with FSR on national initiatives to enhance the company culture and specifically the experience of the associates.
- Manage the development, maintenance and data integrity of HRIS in partnership with the SSC, including recruiting, benefits, and other key data.
- Effectively leverage technology to streamline and enhance HR operations.
- Provide timely and accurate reporting to stakeholders to guide decision-making.
- Manage the HR side of acquisitions and takeover business including culture, change management, benefits, compensation, incentives, performance, organizational structure, communication, redundancies, policies, and others.
- Lead company compliance with labor law and reporting requirements, including EEO, ADA, FMLA, ERISA (with the CFO), DOL, workers compensation, DFEH, and OSHA.
- Direct preparation of information or investigations required for compliance. Serve as contact with employment attorney and outside government agencies.
- Identifies legal and compliance issues related to HR and manages the company's risk and exposure.
Supervisory Responsibilities
- A strong desire and ability to coach, mentor or develop staff.
- Direct supervision of direct reports
Education and Experience
- Bachelors' degree required, (Master's degree is a plus) in Human Resources or a related field.
- 10 years of progressive leadership experience in Human Resources positions, with 3 years at a leadership level (supporting 350 employees)
- Specialized and current training in employment law, compensation, training, organizational planning, organizational development, employee relations, and workers comp/safety preferred.
- Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement preferred.
Travel
- Must be able to travel to different company locations
FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
#LI-JV1
