General Manager

SUMMARY

This position represents FirstService Residential with the Association Board of Directors as the on-site General Manager. To fulfill the obligations of the management contract in conjunction with the goal and objectives of the Board of Directors. Under the direct guidance of the President of the Board of Directors, the General Manager has significant contact with the Board of Directors, committees, residents, guests, contractors, vendors, outside groups and associations, associates and city staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other responsibilities may be assigned.

• Implement Board policy and directives within the scope of the management contract
• Supervise all Business and Lifestyle related services, on-site personnel including retention and other employment related decisions
• Prepare annual budget estimates and contracts for reserve study to obtain Board action and approval. Ensure all Annual Calendar items are completed timely
• Oversee the Assessment Collection and Fine Policy. Aggressively enforce the collection policy and work with the Association's collections company, collection attorney and small claims court system in an attempt to reduce the Association's delinquencies
• Supervise membership compliance related to CC&R's, By-Laws, Rules and Regulations and other community policies as well as scheduling and conducting disciplinary and enforcement hearings
• Act as liaison between the Board of Directors and homeowners in the execution of the established policies and the conveyance of resident grievances as they pertain to the CC&R's and community regulations
• Process and report the monthly financial status of the Association and distribute the financial data to the Board of Directors
• Responsible for the development of the operating budget, reserve study and budget approval process working in conjunction with the Board and/or Finance Committee.
• Prepare agendas for the Board and Committee meetings when directed and prepare minutes for the Board's review.
• Manage daily operations within approved operating budget and advise the Board of Directors of significant operational problems or deviations from the management plan
• Analyze financial reports, coordinate input of professional advisors, implement recommended procedures, establish priorities, provide advice to the Board concerning major expenditures, supervise expenditures to conform with budget guidelines, establish budget controls; prepare budget recommendations
• Oversee performance of contractors providing business services to the community
• Organize, prepare and distribute Board Director's Reports and financial statements
• Conduct the Board Meetings and execute the follow up Action List and Minutes required after the Board Meeting
• Ensures common area inspections are completed regularly but no less than monthly
• Ensure work orders are completed timely and tickets are closed timely
• Maintain on site petty cash and debit card receipts and transmit documentation to corporate office requesting timely replenishment of funds
• Work directly with homeowners for concerns, billing issues, payment plans and other challenges. Ensures all follow up has been completed
• Review and keep current Community Contract and Insurance binders
• In conjunction with the appropriate committee, create monthly newsletter or e-newsletter and update website information
• Collaborate with maintenance contractors to ensure the Association's approved maintenance schedule is adhered to
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work a flexible schedule.
• Must be able to write routine reports and correspondence.
• Must be able to speak effectively before groups of customers or employees.
• Ability to accurately proofread documents.
• Ability to multi task effectively and efficiently with strong attention to detail.
• Ability to research problems and offer recommended solutions to problems.
• Ability to communicate effectively with all levels of management, employees, clients and other stakeholders.
• Must be able to handle pressure as related to the job.
• Bachelor's Degree in Business, Hospitality Services or related degree, emphasizing customer service preferred.
• Minimum of 5 years experience in a General Manager, Business Services or Assistant General Manager position
• Ability to motivate and hold staff accountable to accomplish established goals within the related area of responsibility
• Knowledge of budgeting and finance.
• Ability to read, understand and follow Homeowner Association CC&R's, By-Laws and Contracts.
• Ability to apply principles, practices and objectives of recreation, administration and management.
• Knowledge of building and grounds maintenance requirements.
• Knowledge of community association development.
• Knowledge of personnel development and administration
• Ability to establish work standards, and evaluate personnel performance.
• Ability to prepare and supervise the keeping of a variety of records and reports.
• Strong written and verbal communication skills.
• Working ability of general math skills.
• Ability to apply common sense and carry out instructions.
• Working knowledge of MS Office suite – including Word, Excel, PowerPoint, Outlook
• Strong attention to details.
• Self motivated.
• Organized and Detail Oriented.

LANGUAGE SKILLS

Proficient in English language, spelling and grammar.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License and proof of state mandated auto insurance.

CCAM, CMCA or PCAM is desirable

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to move/lift 30 lbs.
• Ability to stand for long periods of time.
• Ability to successfully work with a diverse clientele.
• Ability to lift, push, and move equipment.
• May be exposed to outside weather conditions.

WORK ENVIRONMENT

The work environment characteristics are office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be exposed to outside weather conditions.

The noise level in the work environment is usually moderate.

Based on business needs there may be hours worked on weekends and holidays.

Work hours may exceed a 40 hour work week as business needs require.

Consistent and regular attendance required.

EMPLOYEE ACKNOWLEDGEMENT & UNDERSTANDING

This job description reflects management's assignment of essential functions and general content for this job. It is not to be construed as an exhaustive statement of all duties and responsibilities. It does not restrict the regular assignment of other related duties and responsibilities and special duties may be assigned as needed.

All employment at FirstService Residential is at the mutual consent of the associate and FirstService Residential; therefore, nothing stated in this job description shall alter, or be interpreted to alter, the at-will nature of the employment relationship.