Regional Director - Community Management

FirstService Residential is now seeking candidates to join our growing executive team in Eastern PA

The Regional Director of Community Management is a key piece of our success and oversees approximately 30 HOA or Condo communities along with a staff of approximately 10-15 direct reports.

The ideal candidate brings a combination of proven success in the community management field and the ability to grow and develop a team of talented managers and support staff.

Primary Responsibilities: Manage and administer the day-to-day operations of the Community Association business. Maintain communication with Board of Trustees and homeowners.

Additional Responsibilities:

General:

• Assure that the policies, resolutions and other acts of the board are carried out
• Be knowledgeable of all Association Governing documents, Rules and Regulations and general legal requirements of a community Association
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Have general knowledge and understanding of building systems and components
• Be available to be on-call to handle after-hours emergencies
• Prepare weekly and monthly corporate and regional reports, as required
• Follow all policies and procedures of the company
• Such other duties and responsibilities as may reasonably be directed and required

Fiscal:

• Provide input and assist and board of Trustees with the preparation of the Association’s annual budget
• Be responsible for the daily implementation of the annual budget, perform general financial management and recordkeeping
• Attend regular meetings of the Finance Committee, if any, to review the Association’s fiscal and financial status
• Coordinate receipt and review of invoices for services and ensure timely payment of bills
• Assist Association counsel on collection matters and monitor maintenance fee accounts Physical:
• Prepare specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)
• Manage bid process, review bid spec proposals and comparison spreadsheets and make board recommendations as appropriate
• Negotiate Association contracts for routine services, subject to the Board’s approval, and Association counsel as needed.
• Oversee work performed by association vendors and manage vendor relations
• Hire, supervise, train, schedule and evaluate other association staff
• Log work requests in management software and generate work orders for maintenance staff and/or contractors

Governance /Administration:

• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings
• Prepare board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting
• Assist Board in transferring control from the developer to the owners, if applicable
• Coordinate activities of association professionals including attorneys, auditing firms and engineering firms
• Assist Association counsel on collection matters and monitor maintenance fee accounts
• Act as liaison for designated committees
• Conduct regular property inspections to ensure compliance with association Rules and Regulations. Prepare and maintain log of violations in management software
• Serve as liaison for ARC Committee, if appropriate
• Establish an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Review and be familiar with all policies of insurance to ensure adequate coverage

Community Relations / Communication:

• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Update and maintain community information in management software, including but not limited to the Community Web Site, community Projects, Management Reports and all Association documents and forms
• Utilize management software’s Resident Alert feature in order to keep homeowners apprised of Association activities and important updates, subject to Board authorization
• Provide customer service assistance to homeowners as needed. Assist with homeowners’ calls and inquires and respond accordingly or direct to the appropriate party.
• Log all homeowner inquires in management software
• Attend regular Membership meetings
• Conduct monthly new homeowner education meetings, where applicable
• Assist with preparation of newsletter, where applicable

Staff Management:

• Team building to unite staff and create a cohesive working environment.
• Manage performance and discuss concerns regularly of all direct reports and team members.
• Influence and mentor those who provide oversight to indirect reports, as well as provide influence and mentoring to support personnel.
• Develop and lead team through regularly held team meetings
• Perform staff evaluations annually, at a minimum.
• Stabilize the retention of staff members and develop career paths for those who desire growth
• Enforce the use of policies, tools and programs by staff in the day-to-day management and operations and ensure proper adherence throughout business unit.
• Support the roll out and implementation of company & business unit initiatives and strategies.

Requirements:

• Bachelor's Degree in Business, Communications or related field
• 8 years of property management business experience
• Demonstrated business and financial acumen
• Experience with developing and maintaining client and employee relationships
• Strong written and verbal communication skills
• Excellent work processing, mathematics and computer skills required
• Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent
• Experience in leading, developing, and coaching teams, preferably within a business or customer service setting.
• Proven ability to develop relationships based on respect, trust and effective communication.
• Provide strategic direction and oversight to the management team.
• Ensure relentless focus on delivering exceptional results in line with FirstService standards and advance the culture of operational excellence.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• On call

Work Location: On the road

Salary : $80,000 - $90,000