What are the responsibilities and job description for the Retention Associate Senior position at FIS Global?
GENERAL DUTIES & RESPONSIBILITIES
• Sells the company’s products, systems and/or services via telephone or electronic means to customers in assigned territory, industry, or accounts.
• Closes the sale on products, systems and/or services.
• Generates prospective customers through cold calling and may qualify and follow up with sales leads produced through other means.
• Sales can be made through multichannel, inbound and/or outbound sales activities.
• Acquires and applies in-depth technical knowledge of products, systems and services.
• Responsible for renewing, expanding and closing of maintenance/service/license contracts for assigned region or account.
• Increases renewal sales for assigned regions or accounts.
• Demonstrates knowledge of the organization’s various products and maintenance contracts.
• Educates customers on business practices and associated contractual implications.
• Ensures customer awareness and understanding of applicable product elements.
• Maintain account team relationships and transfers leads as appropriate.
FIS JOB LEVEL DESCRIPTION
Experienced support level role. Applies expanding experience and knowledge of company’s policies and procedures to resolve issues in creative ways.
