Solution Consultant I

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Job Description

GENERAL DUTIES & RESPONSIBILITIES

• Plays an integral role in the sales process utilizing knowledge of products and their capabilities to assist sales executives in addressing client/prospect requirements.

• Develops appropriate product solutions to meet client/prospect business requirements.

• Drives solution assurance process on behalf of sales executives to obtain client/prospect requirements, identifies and prioritizes functionality gaps with sales representatives and clients/prospects, initiates request-source process to obtain estimates to address functionality gaps or define appropriate workarounds and gathers all necessary information for internal suppliers to commit to performing the conversion.

• Drives commitment process on behalf of sales executives to obtain internal commitment to perform work defined in solution assurance documents.

• Maintains detailed notes in enterprise contact management system to assist in bringing sales opportunities to closure.

• Provides direction to sales support team for creation and packaging of proposals.

• Provides input to appropriate sections of requests for proposal (RFPs) and requests for information (RFI).

• Sets up and delivers product presentations/demonstrations to clients/prospects either in person or via web-based tools.

• Creates and maintains product presentations.

• Participates in business requirements review with clients/prospects.

• Participates in product release process.

• Provides feedback on client/prospect requirements to FIS product managers on regularly scheduled basis.

• Interacts with vendors and other organizations where appropriate to evaluate third-party vendor opportunities and solutions.

• Develops and presents proposals to Business Review for approval.

• Other related duties assigned as needed.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Possesses knowledge of FIS applications relevant to the business unit sales support need

• Possesses knowledge of industries our applications are typically used in, i.e., banking, utilities, etc.

• Requires a strong working familiarity with FIS and its various business units utilizing knowledge to expedite enhancement estimation activities and functions as client advocate

• Possesses a good understanding of technologies required to support FIS products

• Requires excellent presentation, writing, organizational and project management skills

• Works well in an independent as well as team environment

• Familiar with competitors and their products

• Demonstrated ability to interact with and provide appropriate communications to senior management

• Travel is required approximately 5% of the time but position is 100% remote.

• Ideal candidate must have organizational skills, customer service skills and pays attention to details

FIS JOB LEVEL DESCRIPTION
Career professional role. A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. Fully qualified, career-oriented, journey-level position. Has complete knowledge of company products and services and possesses expert knowledge in all FIS products specific to one business line. Utilizes in-depth knowledge of all products within a specific business unit and their relationship to other business unit solutions to assist sales team in addressing unique client/prospect requirements. Normally receives little instruction on day-to-day work, general instructions on new projects or assignments. Typically requires two to five years business experience preferably related to specific product marketplace.

EDUCATION REQUIREMENTS
Bachelor’s degree or the equivalent combination of education, training, or work experience.

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Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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