Operations Supervisor

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Job Description

About the role:

Position is required to supervise a team of associates that handle the item processing functions for multiple banks out of the Pasadena site. Supervisor will be responsible for managing the associates and the workflow to ensure contractual SLAs and client expectations are met. Renasant Bank, Valley Bank, and upcoming East West bank are examples of banks processed in Pasadena.

What you will be doing

• Manages the processing environment to protect production systems critical to the success of the business.

• Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.

• Selects, trains, develops and leads an efficient and effective processing team.

• Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.

• Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.

• Develops and implements team standards and procedures that support departmental standards and procedures.

• Develops and executes project plans, budgets and schedules for documentation of work and results.

• Other related duties assigned as needed.

What you will need:

• Knowledge of all processing phases

• Knowledge of processing administration and processing activities and controls

• Knowledge of FIS products and systems

• Proficiency in client communication and escalation management

• Knowledge of project management methods and techniques

• Proficiency to effectively supervise, lead and manage staff members

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent problem solving, team and time management skills managing multiple deadlines for self and others

• Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline

• Proficiency to operate independently

Educational Requirements

• Bachelor's degree or the equivalent combination of education, training, or work experience.

What we offer you:
At FIS, you can learn, grow, and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities.

• Competitive salary and benefits

FIS JOB LEVEL DESCRIPTION
Supervisory/developing management role. Basic skills with moderate level of proficiency. Has general understanding of all operations processing policies and procedures. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Coordinate and lead team efforts. Assist with management decisions and activities and supervise the work efforts of individual contributors. Highly-skilled with proficiency in area of specialty. Typically requires up to six years of experience and up to one year leadership responsibility or the equivalent combination of education and experience in an operations processing organization.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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