What are the responsibilities and job description for the Technical Support Engineer II position at FIS?
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Travel Percentage :
0%Job Description
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?
About the role:
As a Technical Support Engineer II, you'll be working independently and collaboratively as a team on client support inquiries, analyzing data integrity and processing issues. You will be working with internal groups such as IT Operations, Product Owners, Development, Project Teams, as well as FIS Clients to provide in-depth product support. You will be monitoring the data quality within the systems and will work collaboratively with your team members to complete daily processing requirements.
What you will be doing:
Provide in-depth product support to FIS clients by assisting your team in resolving incoming client support inquiries.
Respond to customer support inquiries via client ticketing support system, email, and phone.
Analyze data integrity issues, file delivery issues, and data processing issues.
Troubleshoot problems in process flow and data mapping / requirements.
Recreate issues in test environment, Identify / document how applications and systems interact to support business processes.
Use strong SQL skills to analyze data in a snowflake database cloud environment.
Use Linux command line tools and skills to review logs and ingestion files for data integrity.
Work with AWS/S3 cloud-based infrastructure.
Open internal tickets (JIRA/Service Now) with Product/Dev/CIO to resolve defects and deficiencies.
What you will need:
Strong analytical skills. Ability to work independently and as a team member.
Extremely comfortable working with computers and a variety of applications.
Strong oral and written communications skills.
Strong problem-solving and Project Management skills.
Strong SQL database skills. Ability to write SQL from scratch on the fly.
Unix/Linux server expertise and familiarity with Linux CLI, Scripting languages and CRON
Added bonus if you have:
3 years SQL database experience
3 years Unix command line (CLI) interface experience
Linux BASH/SHELL scripting experience
Python/Perl scripting experience
AWS Amazon Web service and S3 experience. Snowflake cloud experience.
C /C#/Java experience
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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About the Company:
FIS
