Content Strategy Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Content Strategy Manager do?

As a Content Strategy Manager on the Strategy, Operations and Insights team within Global Brand and Communications, you will develop and manage enterprise content initiatives that enhance our brand and position in the market, educate consumers and business clients, and drive business results for Fiserv.

You’re passionate about content that is iconic, compelling and delivers meaningful impact. You apply analytical rigor to ensure our content strategy is aligned to audience and business objectives before creative is developed. You are collaborative, partnering with business marketing stakeholders and centers of excellence in communications, web, media, and events.

What you will do:

• Develop and execute content strategies for enterprise brand and business initiatives targeting consumers, small businesses, and enterprises.

• Manage integrated content calendars for thought leadership platforms, including blogs, podcasts, and events, aligning them with business goals.

• Ensure content strategies align with business objectives and audience-level brand content.

• Work closely with the content development team to ensure content creation aligns with strategic goals.

• Provide briefs, guidelines, and insights to the content development team for enterprise-level campaigns.

• Develop and maintain editorial guidelines, processes, and documentation to ensure consistency across all content outputs.

• Coordinate with centers of excellence in communications, web, social, and events to ensure content is optimized for distribution across owned channels.

• Regularly review and update content strategies based on performance data and market trends.

• Manage content lifecycle processes, conduct content audits, and ensure alignment to audience and business objectives.

What you will need to have:

• Bachelors Degree in Communications, English, Business or related field

• 4 years of content strategy, marketing or editorial experience understanding of financial services is a plus

• Experience editing and copywriting skills across various content formats (blogs, whitepapers, case studies, videos, etc.)

What would be great to have:

• Familiarity with marketing and content management systems (CMS) like Adobe Experience Manager, Marketo, and Sprout Social

• Experience collaborating with product teams, designers, SEO specialists, and other marketing professionals to ensure cohesive content

• Proficiency in using project management tools like Workfront and Microsoft Office to track content projects

• Proficiency in managing content calendars, prioritizing initiatives, and meeting deadlines in a fast-paced environment

• Ability to analyze campaign and content performance metrics, including SEO, traffic, engagement, conversions, and reporting on KPIs

#LI-VA1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

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Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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