What are the responsibilities and job description for the Technical Client Support Representative position at Fiserv, Inc.?
What does a great Client Technical Support Rep do?
In this position, you will work in a dynamic, professional, client service-oriented environment with financial institution clients. You will provide day-to-day support answering questions and addressing complex issues. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners. You will identify opportunities to improve the client experience that will drive business results. Find out more!
As a Client Tech Support Rep, you can look forward to:
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications for Consideration:
ABOUT THE BUSINESS:
Bank Solutions delivers comprehensive bank platforms and valuable products and services for community, mid-tier, and large financial institutions.
Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but they all help our clients improve customer service and streamline their back-office operations.
In this position, you will work in a dynamic, professional, client service-oriented environment with financial institution clients. You will provide day-to-day support answering questions and addressing complex issues. Requests for support are received via multiple channels, including telephone, email, self-service case tools and internal business partners. You will identify opportunities to improve the client experience that will drive business results. Find out more!
As a Client Tech Support Rep, you can look forward to:
- Answer incoming client inquiries, primarily phone calls – At least 70% of time on average.
- Under general supervision, troubleshoot, diagnose and resolve basic to moderately complex functional and/or operational problems.
- Works primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.
- Effectively organize and present information to Subject Matter Experts.
- Utilize the tools and systems provided to complete assigned responsibilities
- Attain a general knowledge of select products within a designated domain and basic knowledge of Fiserv products that interface with your designated product domain.
- Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications for Consideration:
- High School Diploma 4 years of related experience in applicable field OR
- 4-year college degree in relevant discipline OR
- 2-year college degree 2 years of related experience in applicable field.
- Industry Knowledge: Basic understanding of the banking/financial services industry.
- MS Office Suite experience
- Flexibility to work after hours/on-call/weekend rotations as needed basis
- Customer support experience with internal & external clients
- Professional verbal and written communication skills
- Travel 5 %
ABOUT THE BUSINESS:
Bank Solutions delivers comprehensive bank platforms and valuable products and services for community, mid-tier, and large financial institutions.
Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but they all help our clients improve customer service and streamline their back-office operations.
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