Account Manager- Card Services

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Account Manager- Card Services What does a great Account Manager- Card Services do? As an Account Manager, you will play a vital role within the firm acting as a key focal point as the lead in the overall operational day to day relationship for one of our premier Financial Services clients. You will have the opportunity to manage this very large and strategic account, providing direction and support on day to day and strategic operations and client initiatives while ensuring the highest levels of satisfaction To be successful in this role, you will: Serve as a client advocate, supporting the client in day-to-day operational activities and on larger strategic projects. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Measure and track key account service metrics, looking for opportunities to improve. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships, where possible. Work on critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures. Maintain accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes by utilizing appropriate systems and tools to track client interactions. Facilitate the client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements. Participate and lead customer business reviews and/or creating client operational performance reviews. Builds and maintaining strong, long-lasting customer relationships. Understand the customer’s priorities and objectives, drives projects and serves as a liaison between the customer and internal teams to achieve desired outcomes. Responsible for delighting the client and delivering exceptional client service on a day-to-day basis. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Things you must have: · 4 year college degree or equivalent work experience · 5 or more years in the payment processing or financial services industry preferred · Previous role(s) in Account Management, Operations or Client Relationship Management · Must have strong written and verbal communication skills with the ability work with and communicate at all levels of the organization. Must be a listener, a presenter, and a people person. · Must have the ability to work in a fast-paced work environment, multi-task, have strong organizational skills and act as a business owner. · Make independent decisions, exercising good judgment and managing complex issues · Possess a positive attitude while operating under pressure and be an independent problem-solver. · May be required to train others (client and internal staff) in area of technical expertise. · While this position has no direct reports, it does require interaction with other staff members to ensure client satisfaction. · Must be able to manage multiple clients concurrently and act urgently to meet deadlines · Strong collaboration skills to work to get the job done · Will be required to work outside of standard business hours as needed · Proficiency in working with the Microsoft suite Things that would be nice to have: · Preferred industry experience in credit/debit, issuing, installment lending, ATM or financial institution experience. · Preferred familiarity with Fiserv Debit and Credit Processing Platforms, STAR, ATMs, and related products. Travel Required: Up to 20% domestic travel. This role is not eligible to be performed in Colorado, California, New York or Washington. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us: Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion: Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.