Help Desk Analyst

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Help Desk Analyst What does a successful Help Desk Analyst do at Fiserv: This position is responsible for monitoring and troubleshooting ATMs, hosts and transition authorization approvals in a Help Desk / Service Desk environment. Providing monitoring and support on issues related to ATMs and POS/ATM transaction authorization hosts, making and receiving calls, troubleshooting alerts and documenting steps taken. What you will do: • Monitor and troubleshoot ATM hardware and telecommunication incidents • Initiate and receive calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents. • Research and investigate customer inquiries related to ATMs issues. • Document reported issues, troubleshooting steps and actions taken. • Follow established guidelines to accomplish tasks and solve routine/non-routine problems. • Attend on-going training to achieve level of technical skill needed to solve more complex problems. • Meet the individual customer service call volume and quality expectations. • Participate in continuous process improvement in order to improve service, reduce costs, and improve quality. • Perform and complete other duties as assigned What you will need to have: • Proficiency with computers and related office equipment. • Excellent customer service with strong verbal and written communications skills required. • Proven ability to analyze and resolve problems with attention to detail. • Strong work ethic and able to take initiative • Required to work flexible schedule, including overnight shifts and weekends. • High School Diploma is required. What would be great to have: • Knowledge of the financial services industry a plus but not required. • Outstanding typing skills. • Ability to multitask. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, New York or Washington. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us: Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. Our commitment to Diversity and Inclusion: Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.