What are the responsibilities and job description for the Customer Service Rep I, Level I position at Fiserv?
What does an outstanding Customer Service Representative do?
You will take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues. We want our customers to receive a WOW experience. We want someone who has the ability to be an active listener and is able to express empathy to the customer. Use your great verbal and written communication skills to provide assistance to our customers. Do you love providing world class customer service in open fun environment? If you answered yes, we want to work with you.
As a Customer Service rep, you can look forward to:
- PEOPLE who are caring and friendly and want you to succeed
- Great CULTURE, Team environment that is fun, encouraging and engaging.
- Taking PRIDE in what we do
- Start working on April 13th, 2020
- Attend 5 weeks of training Monday-Friday 9:30a-6:00p
- Have a work schedule of: 8:30-5:00 weekday/7:00-3:30 weekends
Basic requirements for consideration:
- Ability to work every Saturday
- One year customer service experience
- Experience with internet navigation and technology.
Preferred qualifications:
- Experience with an online bill pay service.
- One year call center experience.
Fiserv offers a competitive compensation and benefits program including:
- $16 per hr. Spanish Bilinguals needed! Receive a 6%($.96) premium on top of hourly rate!
- 12% ($1.92 per hour) shift differential for eligible hours worked evenings and weekends
- Medical/Dental/Vision Coverage (eligible on your first day of employment), On site cafeteria, Unlimited free beverages, Tuition Reimbursement, casual dress environment, Lucrative paid time off program.
Pre-employment background, credit, and drug test are required.
We are located at 4801 E. Thistle Landing Drive, Phoenix, AZ 85044. Near the intersection of Ray Road and I-10 freeway, closer to the Ahwatukee Foothills area.
Learn more about Fiserv:
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
