What are the responsibilities and job description for the Project Specialist position at Fiserv?
• This position is important to Fiserv because it directly relates to the company’s growth of implementing new clients.
• If someone is self-motivated, team player and enjoys working with clients this would be the position for them.
• This person will be an important team member responsible for a successful implementation for new clients. They will also be contributing to the business unit’s growth by adding new clients to Fiserv.
• The best part of the job is when the client is fully implemented and gives a high score on the post implementation survey.
Business Description: (Optional)
No Fiserv boiler plate language should be included, BU description would be appropriate.
The Implementation Project Specialist Senior is responsible for the project management of adding new clients to the Full Service Credit platform. This position will schedule and coordinate the key activities with internal departments, external vendors and the client to ensure the client installation process is completed on time and in accordance with client requirements
Reporting Relationships: (Optional)
Reports To: Director of Credit Implementations
Peers: Credit Implementation Team
Direct Reports: None
Essential Job Responsibilities:
1. Act as primary project contact for clients and internal groups for client related development, testing, implementation readiness and final implementation.
2. Develop project plans and related task lists as necessary, update plans accordingly.
3. Analyzes client customization requirements and creates the appropriate specifications to meet those needs.
4. Researches and prepares service reports, custom programming requests and project requests to meet the needs of the client.
5. Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
6. Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
7. Performs other duties as required
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
Education:
• Bachelor’s degree preferred or equivalent work experience required
Certifications: (If applicable)
• None
Job Related Experience:
• Four years work experience in an implementations capacity or environment.
• Previous client services/relationships experience and project management experience required
• Previous VisionPlus knowledge/experience strongly preferred.
Additional Skills/Knowledge: (Optional)
• Proficient computer skills including MS Office Suite (Excel, Outlook and Word).
• Strong organization and problem solving skills
• Strong level of project management knowledge including the ability to effectively manage and prioritize projects, issues and tasks.
• Excellent verbal and written communication skills with the ability to communicate within all levels of clients and internal staff.
Travel Required: (If applicable)
• Travel as needed (10% anticipated) to support business needs.
180 day accomplishments (Required for Executive level roles, optional for other roles)
• Shadow peer on an implementation project
• Lead next project
Preferred Qualifications: (Optional)
• Bachelor’s degree preferred or equivalent work experience required.
• Previous VisionPlus knowledge/experience strongly preferred
• Proficient computer skills including MS Office Suite (Excel, Outlook and Word).
• Strong organization and problem solving skills.
Physical Requirements: (If applicable)
• None.
Work Environment: (If applicable)
• None
