Project Specialist

What does a great Project Specialist do?

The Client Implementation Project Specialist (IPS) plays a meaningful role in the delivery of our payment tokenization services to our new and existing client base. Implementation Project Specialist will be partnering with multiple teams within the organization and external clients in leading key activities to ensure the installation process is completed on time and in accordance with client requirements.

The Card Services business at Fiserv provides complete debit, credit and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.

As a Project Specialist you can look forward to:  

• Act as primary project contact for clients and internal groups.
• Takes projects from original concept through final implementation working with internal resources and external customers.
• Provide consultation to the client before, during and after implementation, including the review of best practices required for the efficient and effective use of the product.
• Provide continuous project feedback and status updates to key stakeholders.
• Work with client to determine parameter settings and key parameters into proprietary databases.
• Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
• Lead multiple projects
• Research product issues or problems propose product changes, updates, and procedures.
• Communicate progress and any potential or active issues to project team and manager for awareness and/or resolution.
• Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
• Support all related project tracking methods and systems to ensure accurate project information is available and is reported on time.
• Maintain project artifacts throughout the life of the project.
• Provide occasional after hour support of client implementations.
• Ensures adherence to quality standards and reviews project deliverables.
• Performs other duties as required.

You are someone who:

• Excellent customer services skills.
• Independent self-starter that can interact with all levels of business processes.
• Experience communicating with all levels of clients and associates.
• Solid sense of accountability and follow through, effective analytical skills.
• Dedication to positive solutions and the client experience.
• Recent experience in a client facing projects

Basic Qualifications for Consideration:

• Bachelor's Degree highly preferred; High school diploma/GED required.
• Previous client services or relationship management experience.
• Previous financial industry, implementation experience preferred.
• Three years’ work experience in an implementation’s capacity or environment.

• Good project management knowledge including the ability to effectively manage and prioritize projects, issues and tasks.
• Previous financial services industry, implementations, or installations experience highly desired.
• Previous client services/relationships experience and project management experience.
• Proficient computer skills including MS-Office Suite (Excel, Outlook, Word, OneNote and SharePoint).
• Strong organization skills and attention to detail.
• Strong customer services skills with the ability to maintain professionalism under pressure.
• Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.
• Strong sense of accountability and follow through, effective problem-solving skills as well as a commitment to positive solutions and the client experience.
• Team player with the ability to work independently.
• Ability to provide after-hours support for client implementations.

Preferred Qualifications for Consideration:

• Understanding of consumer payments, mobile wallets and electronic payment products.