What are the responsibilities and job description for the Supervisor Collections position at Fiserv?
What does an outstanding Collections Supervisor do?
You will assist in leading day-to- day operations of a collections call center supporting 15-25 collectors, which involves training, motivating, supervising, performance feedback, and technical assistance, focusing on quality and efficiency.
As a Collections Supervisor, you can expect to:
Ensure accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of the department budget
Work with varying levels of management, customers and staff
Identify problems or issues in processes and implementing solutions bringing bottom line results
Develop alternative solutions and meeting deadlines in a real time, fast paced environment
Basic qualifications for consideration:
High school graduate or equivalent
2-3 years experience with collections laws and regulations
Preferred qualifications:
Associates degree
1+ years’ experience as a people leader
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
