Night Auditor

Fitger’s Inn is seeking a dynamic Night Auditor to join our winning team.

The right candidate for our hotel is an individual who demonstrates and exemplifies the following:

• A true passion for the hospitality business
• Commitment to exceptional guest service
• A fun, positive attitude with a sense of humor

Job Requirements:

• Previous hotel front desk experience preferred, but not necessary.
• Availability to work from 11 pm to 7 am from Sunday night through Thursday night each week. Attendance and punctuality are key!
• Reliable, friendly, and able to make guests feel welcomed and cared for.
• Passionate about excellent customer service with thorough follow up and attention to details.
• Effective English communication skills.
• Excellent mathematical and computer skills including ability to use hotel software and Microsoft Excel.
• Able to stand for extended periods of time with ability to lift/pull up to 20 pounds.
• Self-managing, responsible, reliable individual knowledgeable on hotel departments and functions and can proactively work across departments.

Job Summary

• Perform End-of-Day accounting processes including cash counting, data entry and basic math skills.
• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing.
• Create guest key packets.
• Process all guest requests and relay messages.
• Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• In charge of delegating duties to bellman, valet parking attendants, and shuttle driver.
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
• Run and review daily reports/logs.
• Complete designated cashier and closing reports in the computer system.
• Accept and record wake-up call requests.
• Count drawer at beginning and end of shift.
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
• Notify Loss Prevention/Security of any guest reports of theft.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Full-time.

Please contact John Klemme at 218-722-8826 to arrange for an interview.

Benefits:

• Health insurance
• Retirement plan
• Paid time off

This Company Describes Its Culture as:

• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused

Pay Frequency:

• Bi weekly or Twice monthly

Schedule:

• Monday to Friday
• Night shift
• 8 hour shift

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Night shift

Pay may depend on skills and/or qualifications

Work Location: One location