Front Desk Associate

We are looking for a high energy, passionate, fitness oriented, customer service All-Star to join our team. This position will play a critical role in the club from member services, marketing, and day to day operations.

Job Responsibility:

· Enthusiastically greet members when they enter and leave the gym

· Register guests and lead club tours for prospective members

· Provide assistance to members along with handling inquiries about club operations and policies

· Enroll new members and achieve enrollment objectives on a consistent basis

· Properly record and document issues for staff and management regarding member issues, equipment maintenance, phone calls, incidents and general operations

· Handle phone calls with professionalism, and be able to follow scripts for various inquiries

· Build relationships and excitement for special events to increase participation

· Understanding of basic cash processing procedures is required

· Maintain a fun, positive and welcome atmosphere

· Follow directions from management to deliver results and accountability

· Perform club walks and duties to maintain a clean club at all times, and resolve or document any issues

· Monitor check-ins closely to resolve outstanding issues on member accounts

· Process retail payment transactions for beverages, tanning and other items

· Treat every member or guest in a special manner that makes them excited to return

· Generate leads/new business through member promotions, leads, referrals, and guest passes

· Attend local events, handout flyers and occasionally prospects to set appointments

· Help create local business relationships to cross promote the business

· Maintain a professional presence and adhere to club policies at all times

· Re-rack weights and accessories as needed to maintain an orderly facility

· Know club facility, services, and schedules

· Maintain a clean and organized work area

· Assist in all projects as delegated by club management

· Follow all policies and procedures in the Employee Handbook

· Achieve daily, weekly and monthly production goals

· Support company programs and promotions to help generate new sales leads

· Closing duties with flexibility to work hours from 3pm to 8pm including weekends and holidays.

Required Skills:

· Communicate professionally through oral, written and telephone communication

· Outstanding customer service, sense of urgency to resolve issues & comfortable in high customer traffic situations

· Ability to use a computer, database, spreadsheet and member management system

· Maintain neat appearance and wear proper uniform attire while on duty.

· Punctual, reliable and showing up on time consistently

· Able to work with minimal supervision and always exhibit a ‘Will do’ mentality

· Must be able to lift 50 lbs and move heavy objects using proper form

· Must be 18 years of age and eligible to work in the US to apply.

Job Type: Part-time

Pay: $8.00 - $12.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Application Question(s):

• Why do you think you are the right fit for this job?

Experience:

• Customer service: 1 year (Required)

Work Location: In person