What are the responsibilities and job description for the Customer Success Advisor position at FitnessOnDemand?
JOB SUMMARY:
The Customer Success Advisor will be responsible for ensuring successful product implementation as well as ongoing customer success and satisfaction. This includes but is not limited to, customer education and onboarding, ongoing engagement, and retention, updating and maintaining our CRM, and working pro-actively and cross-functionally with other FOD™ team members.
ESSENTIAL JOB DUTIES:
- Interface with FOD™ customers primarily through phone and email
- Onboard and educate new customers
- Build ongoing customer success by bringing our value proposition to life with all customer interactions
- Promote customer engagement, satisfaction, and loyalty through a structured onboarding phase as well as ongoing account management activities
- Work closely with the internal FOD™ team to project-manage new customer activations and advocate for the customer in every situation
- Identify at-risk customers and proactively engage them in our structured re-launch program
- Perform ongoing engagement check-ins with existing customers
- Have a deep understanding of our platform from the admin side to the consumer side
JOB REQUIREMENTS:
- Bachelor’s Degree in relevant field
- 2 years of relevant work experience
- Ambitious, competitive, with an entrepreneurial mindset
- Experience in the fitness industry (preferred)
TRAVEL:
Minimal
Frequency: On a rare occasion, opportunities for visiting a customer in the area or travel to a conference/convention may be offered
EDUCATION:
Bachelor’s degree in relevant field
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health savings account
- Life insurance
- Parental leave
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
Work Location: One location