Certified Personal Banker 1

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity based incentives based on the role and performance.

Position Title: Certified Personal Banker 1

Reports To: Branch Manager or Multi-Site Branch Manager

Department: Community Banking

FLSA Status: Non-Exempt

Purpose: The Certified Personal Banker is specially trained to manage the client experience from beginning to end, accurately and professionally processing banking transactions, identifying financial needs, making appropriate product recommendations, and engaging business partners to improve the financial well-being of clients. The Certified Personal Banker will contribute to the financial growth of their branch through establishing, expanding, and retaining consumer and business client relationships. The Certified Personal Banker will develop new client relationships through outbound prospect calling and expand existing client relationships by proactively meeting with clients, uncovering financial needs, and educating clients on solutions that improve their financial well-being.

Supervisory Responsibilities:

Degree of Supervision Received: Minimal to Moderate

Degree of Supervision Given: None

Essential Functions:

1. Engages consumer and business customers through proactive outbound calling
2. Identifies financial needs and recommends appropriate products and services
3. Identifies and engages prospective consumer and business clients within the branch market area
4. Identifies and acts upon opportunities to refer customers to specialists in other lines of business
5. Manages the customer experience by identifying opportunities to improve the financial well-being of clients
6. Establishes new consumer and business deposit account relationships
7. Accepts and processes loan applications
8. Introduces clients to digital banking solutions including mobile banking, digital banking, and ATMs
9. Participates in community events and networking opportunities
10. Applies knowledge of bank policies and procedures to appropriately and efficiently resolve customer account issues.
11. Provides exceptional customer service by handling banking transactions accurately and professionally
12. Understands and adheres to established policies and procedures
13. Supports daily operations of the branch as required
14. Maintains knowledge of regulatory compliance and completes assigned compliance training
15. Required to assist on Teller line as needed:

1. Responsible for accurately processing transactions for customers while on teller line (e.g. deposits, loan payments, cashing checks, redeeming bonds) in a courteous and professional manner. Provides prompt, efficient, and accurate service.
2. Participates in cash and negotiable instrument control measures including cash management, shipping and cash ordering, vault currency, vault balancing, and vault related controls as assigned.
3. Performs operational duties as required including: fill change and/or currency orders, issue cashier's checks and money orders, process night deposit bags and ATM deposits, balances ATM and resolves ATM discrepancies, settle and balance cash advance machine.
4. Maintains responsibility for a cash drawer and follows proper balancing procedures

16. Answers the phone within the branch promptly and professionally

17. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

18. This job description is not exhaustive. The Certified Personal Banker may be required to perform other duties as assigned, including supporting other talent development and planning work that supports the business success.

Job Related Qualifications - Education and Prior Experience:

Required:

• Education: High School Diploma or GED or equivalent business experience
• Prior Experience: 1 Years Developing new and existing customer relationships, achieving sales goals, and building referral sources or equivalent as demonstrated by one or a combination of work experience, training, military experience, education
• Licenses or Accreditation: Registration with Nationwide Mortgage Licensing System Registry (NMLS) to obtain a unique identifier that is provided to consumers in accordance with all SAFE Act requirements. Renews registration with NMLS annually. Maintains and updates personal registry information as necessary to include name changes, employment changes, etc.

Competencies:

1. Strong sales orientation and customer focused
2. Foundational knowledge of sales techniques including outbound calling, consultative selling, prospecting and networking
3. Experience fostering and developing strong customer relationships
4. Strong desire to improve the financial well-being of customers by providing education and advice
5. Excellent interpersonal and communication skills
6. Strong organizational skills with the ability to multitask and prioritize
7. Ability to thrive in a team environment
8. Ability to learn and utilize new technology effectively and efficiently

Physical Requirements:

1. Able to regularly stand for prolonged periods of time.
2. Able to regularly lift 1-10 lbs., occasionally lifting to 30 lbs.
3. Able to travel:
   1. Occasionally to frequently between branch locations.
4. Extensive computer usage is required.
5. Moderate to extensive phone usage is required
6. Ability to perform repetitive motion throughout shift
7. Ability to work:
   1. Evenings
      1. Occasionally
   2. Weekends
      1. Frequently