Float Teller

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity based incentives based on the role and performance.

Position Title: Float Teller

Reports To: Branch Manager

Department: Retail/Community Banking

FLSA Status: Non-Exempt

Purpose: The Float Teller will float between different branches as needed providing a variety of customer service functions involving various transactions and controlling a fund of cash. This position is expected to provide exceptional customer service through the continuous interaction with current and prospective bank customers.

Supervisory Responsibilities:

Degree of Supervision Received: Minimal or Moderate

Degree of Supervision Given: None

Essential Functions:

• Responsible for accurately processing transactions for customers (e.g., deposits, loan payments, cashing checks, redeeming bonds, selling gift cards) in a courteous and professional manner. Provides prompt, efficient, and accurate service.
• Participates in cash and negotiable instrument control measures including cash management, strike, shipping and cash ordering, vault currency, vault balancing, and vault related controls as assigned.
• Performs operational duties as required including filling change and/or currency orders, issuing cashier’s checks and money orders, processing night drop bags and mail deposits, balancing ATM and resolving discrepancies, and settling and balancing Cash Advance machine.
• Balances cash drawer daily.
• Maintains and applies knowledge of all security policies and procedures. Completes online compliance training as required within established timelines.
• Participates in the bank incentive programs in the achievement of bank, branch and individual goals including call center metrics as assigned. Develops and maintains knowledge of bank products. Actively promotes referrals and retention of account relationships.
• Refers questionable or difficult issues to supervisor. Responsible for immediately reporting both internal and external suspicious or fraudulent activity to Branch Management.
• Effectively utilizes necessary and available technology including all bank software as required by the position. Operates office equipment, as necessary.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Job Related Qualifications – Education and Prior Experience:

Required:

• Education: High School Diploma or GED or equivalent business experience
• Prior Experience: 6 months customer service experience or equivalent as demonstrated through one or a combination of work experience, training, military experience, education
• Licenses or Accreditation: Registration with Nationwide Mortgage Licensing System Registry (NMLS) to obtain a unique identifier that is provided to consumers in accordance with all SAFE Act requirements. Renews registration with NMLS annually. Maintains and updates personal registry information as necessary to include name changes, employment changes, etc.

Competencies:

• Ability to make personal connections, engage clients, be courteous and professional
• Strong organizational and time management skills
• Ability to thrive in a team environment
• Effective communication and interpersonal skills
• Ability to learn and utilize modern technology effectively and efficiently
• Able to always maintain confidentiality

Physical Requirements:

• Able to regularly stand for prolonged periods of time.
• Able to regularly lift 1-10 lbs., occasionally lifting of up to 30 lbs.
• Able to frequently bend and reach
• Extensive computer usage
• Ability to perform repetitive motion throughout shift
• Able to travel:
  • Frequently within assigned regional branches

This job description is not exhaustive. The Float Teller may be required to perform other duties as assigned.